The Artificial Intelligence Revolution Gerald Fillion will be hosting a very special edition of RDI ÉCONOMIE on the practical application of artificial intelligence (A.I.) in business. We are thrilled to announce that Fillion will be interviewing our very own CEO Narjès Boufaden (her background) as well as many other great experts in the field of A.I. including […]
Best In Class Conferences For Survey Companies Market research and survey conferences are a great way to brush up on your industry knowledge and rub shoulders with like-minded professionals in the field. The reality is survey companies are likely to have a limited budget and can’t afford to attend all of them. First, I asked a […]
In light of technological advancements both consumer markets and marketing tools are changing. In this blog post I will discuss how to use the strengths of open ended survey questions to stay ahead of your competitors. Finally, while the technology is rapidly evolving, the old way of thinking about unstructured data methodology hasn’t changed. […]
Word clouds are a visualization tool that highlights the relative frequency of words in a text. They have been around for more than 6 years now, and their popularity doesn’t seem to diminish. According to Google trends, word clouds are more relevant than ever: In this post I would like to cover the strengths and […]
Last week I wrote about my first project with Keatext where I was looking for ways to enhance the user experience. This week I am putting together a tutorial for new users. The purpose is to give you an idea how to use Keatext on your first project. Analyzing your data with Keatext Step 0. Preparing […]
In 2016, customer experience management was top of mind for organizations. This year, Bruce Temkin dubbed CX ‘The Year of Purpose‘, in which businesses are quickly recognizing the importance of customer experience as a competitive advantage. To gain some insight into what to expect this year, we caught up with Customer Experience Expert, Blake Morgan. Blake’s Take on […]
I analyzed reviews of top survey platforms to test if Keatext can highlight some business insights based on user feedback. My goal in this post is to prove that analyzing unstructured text can be quickly translated into a customer experience strategy. UPDATE: If you want to do a similar project, check out the tutorial post. Survey […]
We’re excited to announce that we’re hosting Queer Tech MTL on January 18, 2017. The topic this month is truly inspiring: Creating The Authentic Self At Work. Join us at our office for some networking, drinks and snacks. We also have three guest speakers that will be sharing personal stories, best practices and tips on how to […]
We analyzed over 3000 holiday movie reviews. Here’s what we discovered!
Step 1: Close Excel.
Using Text Analytics To Check Your Operational Pulse The feedback you collect from your customers is filled with indicative information about how satisfied they are with your brand, products and services. Text analytics tools like our, give you a quick snapshot into several interconnected factors of your operations: property locations, staff performance, etc. In the end, the […]
Salpi is the Director of Customer Success (CS) at Amilia, a SaaS company that goes beyond online registration with features like an online store, a CRM database and a robust reporting module so community driven organizations can spend more time developing stronger relationships with their communities and members or evolving new program ideas for them. We […]