A collection of how-to videos, tutorials, blogs, and ebooks.
Webinar: Leveraging AI in Survey Design and Market Research
We’re preparing a very special webinar to explore the ways in which advancements in AI technology will impact customer experience management. Join us on Wednesday, March 29th, 2017 as we hear from top industry thought leaders. Participants will get a chance to ask our CEO Dr. Narjès Boufaden about practical applications of AI in this field.
Ebook: Using Keatext To Identify Operational Issues
We used Keatext to analyze over 12,000 hotel reviews from real guests. In a matter of minutes, we discovered some valuable insights related to operational issues like attitude towards staff, feedback on product quality, and general perception of the different hotel brands.
Infosheet: The Keatext Partner Program
Have you considered adding text analytics to your customer feedback solution? Keatext is looking for for the right partner to integrate with. Read more about the value proposition, product features and what to expect from a partnership with us.
Datasheet: Keatext Overview
Most organizations miss out on valuable customer insights buried deep in their unstructured data. Keatext filters out irrelevant information, and bridges the gap between unstructured customer data (call center transcripts, cases, customer reviews) and structured data.
Ebook: Using Keatext To Improve Brand Reputation
We used Keatext to analyze over 12,000 spontaneous hotel reviews. In a matter of seconds we were able to reveal key insights related to guest satisfaction and how they impact brand reputation.
Tutorial: Filter Results
This video shows why importing metadata into Keatext is important. Keatext builds custom filters for you, based on your data. Jay demonstrates how to use these filters and how to drill down for details. An additional benefit of the metadata is adding charts for visual displays.
Tutorial: Grouping Topics
This is the second video of Jay’s Beginner Tutorial series. In this video Jay demonstrates how to group topics in Keatext. Our grouping function allows users to apply their industry knowledge to group synonymous terms. Click below to try Keatext for yourself.
Ebook: Getting Started with Text Analytics
It’s easy to understand that Voice of the Customer programs can provide your company with valuable insight. The difficulty lies in finding the customer feedback analysis solution that fits your specific business needs.
Ebook: Using Keatext To Make Better Product Decisions
We used Keatext to analyze over 1,800 unstructured software reviews. In a matter of seconds we were able to reveal key insights related to customer satisfaction and how they impact product:
Tutorial: Importing a CSV Dataset
This is the first video of Jay’s Beginner Tutorial series. In this video Jay demonstrates how to upload a CSV file to Keatext. He will tell you which details you need to pay attention to when uploading a file.
Keatext Interview Series: Let’s Talk About CX
I recently connected with Annette Franz, creator of the well-known blog CX Journey. Over the course of her career she has focused on helping companies improve both the the employee and customer experience strategies through the use of software platforms and VOC strategies.