Not Your Average Text Mining Analysis App
Keatext is a powerful cloud-based text mining analysis tool that can scale to process thousands of text comments in a matter of minutes. Keatext uses natural language processing and machine learning technology. Core features including the ability to import and export data, sentiment analysis, topic detection, integration with Salesforce, data visualization and report collaboration. There is no need for hard-coded logic or complex IT integrations, Keatext comes ready out-of-the box, and can be used by marketing, product and support teams regardless of their level of natural language processing expertise.
Text Mining Analysis Made Easy
ACCESS CUSTOMER FEEDBACK
Keatext can import and sync data from Salesforce and Zendesk through a connector app available in the AppExchange. Don’t use these CRMs? You can also import CSV data.
Read customer feedback
Keatext uses natural language processing and machine learning technology to analyze all your customer verbatim and open-ended surveys, emails, product reviews, call center transcripts and more.
Reveal what customers are talking about
Keatext reads your documents to find out what issues are mentioned and what people say about them. Important issues are those that come up frequently.
Discover how satisfied they are
Keatext uses topic detection and sentiment analysis to understand what customers are saying about your products and services, and whether those comments are positive or negative.
Learn more by filtering to focus results
With Keatext, you can narrow down a particular result to a specific region, age group, or product line. Or separate the in-store purchase process from the online one. You can also know who exactly mentioned a particular issue, when and on which tickets, so you can go back and find out more.
Analyze impact and share findings
The data extracted by Keatext can be visualized in multiple formats: time series, bubble charts, column charts and more. Sharing the insights to be acted on with those that need to know is easy with drag-and-drop to create custom reports and one-click notifications.
Export findings for further action
We don’t keep your data hostage. All the outputs generated by Keatext can be exported easily in CSV format for future use.