Sales Engineer

About Keatext

We’re a fast-growing technology company shaping Montreal’s AI ecosystem. Keatext’s AI platform interprets customers’ written feedback across various channels to highlight recommendations improving the customer experience. The solution enables organizations to audit customer satisfaction, identify new trends, and keep track of the impact of actions or events affecting the clients. Keatext’s technology mimics human comprehension of text to deliver – in seconds – customizable and easily shareable reports that help strategic managers across the organization to make the right CX decisions faster.

Our Team

Our culture is “Valley style” with a Montreal twist: friendly and casual work environment, hard work, fast pace… It revolves around passion, initiative, collaboration, as well as M&M’s, good quality coffee, giant bean bags and inspirational Sci-Fi.

The Role

The Sr. Sales Engineer works with Account Executives to close new business and support our partners’ sales teams. As our Sales Engineer, you will be the primary technical resource during the sales process. You will quickly become a product and industry expert, effectively describing and demonstrating our solution as well as effectively communicating the best use cases. You will be a trusted point of contact for our customers while advancing the sales process. We’re looking for someone who is constantly seeking to expand their knowledge horizons and is contagiously enthusiastic about technology and AI. If this sounds like you, we will welcome you to join an organization that is one of the very few startup shaping the Montreal AI ecosystem.

Your Responsibilities

  • Perform SE duties on trial calls as scheduled by Account Executives. This will require technical understanding of prospect needs, and supporting AEs with technical product demos;
  • Support deals by setting up users with trials or assisting in the expansion of use within client companies;
  • Supporting prospects during their trial, such as proactively adding dashboards, creating sample reports and suggesting new ways they could use Keatext to support their needs;
  • Lead technical/product training for new partner sales personnel on an ongoing basis;
  • Day-to-day product/technical support for trial prospects;
  • Demonstrates the technical aspects of how the product solves specific customer problems and translates specific customer problems into technical solutions;
  • Identifies all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process;
  • Assist with the preparation and data staging of the demonstration environments;
  • Help eliminate objections from prospects in the sales cycle by demonstrating the strengths of our solution;
  • Represent the product to prospects and customers at field events such as conferences or seminars and webinars;
  • Respond and contribute to functional and technical elements of RFIs/RFPs;
  • Keep current with technology trends and understand the competitive landscape in order to differentiate against competition and providing technical closure;
  • Provide pre- and post-sales technical support for engagements;
  • Create end to end use case specific demonstrations mapped to prospects strategic objectives across industries;
  • Frontline liaison to product management roadmap based on prospect needs;
  • Work with our marketing department to create collaterals that support the sales process;
  • Handle post sales integrations with new customer onboarding;
  • Any other ad-hoc duties as reasonably required.

Your Core Experience

  • 5+ years of customer facing experience as a Sales/Support Engineer, Implementation Specialist, or Solutions Architect in an enterprise SaaS or technical sales environment;
  • Excellent written and verbal communication, and strong presentation skills;
  • Highly effective customer service, communication, and organizational skills;
  • You’re usually the go-to technical consultant in your organization;
  • Must be self-motivated with a desire to learn and become an expert on the entire quote to cash cycle.

Our Requirements

  • Demonstrate poise – you are credible and persuasive, with excellent presentation skills, and the desire to drive discussions;
  • 3+ years relevant experience in technical enterprise sales;
    • Technical Enterprise Sales: 3 years;
    • SaaS and Cloud technology: 2 years
  • Educated in technology, computer science, B.S. in technical degree preferred;
  • Strong verbal and written communications skills;
  • Ability to develop rapport quickly with new contacts;
  • Dynamic presenter with confidence presenting to C-suite;
  • Experience with highly technical products, ideally in a B2B SaaS environment;
  • Prior experience delivering technical product demonstrations both in person and over the web;
  • Excellent written and verbal communication skills;
  • Great listening skills are a must;
  • Able to articulate technology and product positioning to both business and technical users;
  • Able to establish and maintain strong relationships throughout the sales cycle;
  • Creativity is an asset you bring to your work proven out by your use of critical thinking to solve new problems;
  • Ability to effectively interact as a team member with all levels of team and customers;
  • Avid learner – our product is always evolving and so your technical knowledge must be too!;
  • High-energy, proven level of high performance in previous studies or professional work;
  • Dedication to customer success.

What We Offer:

  • A base salary along with a commission structure (no cap on earnings);
  • Medical, Dental, Vision, flexible spending account. Coverage starts on the first day of the following month, after 30 days of employment;
  • Paid vacation and sick leave;
  • Paid vacation between Christmas and New Year.

Please include these in your application:

  • Products or projects you’ve worked on;
  • Languages you are fluent in, both human and technical;
  • What you find most interesting about Keatext;

Think you would be perfect for this role? Great! We want to hear from you. Drop us an email at careers@keatext.ai with your CV and the other information we requested.