SALES ENGINEER & CUSTOMER SUCCESS

About Keatext

We’re a fast-growing technology company shaping Montreal’s AI ecosystem. Keatext’ AI platform interprets customers’ written feedback across various channels to highlight recommendations improving the customer experience. The solution enables organizations to audit customer satisfaction, identify new trends, and keep track of the impact of actions or events affecting the clients.

Our Team

Our culture is “Valley style” with a Montreal twist: friendly and casual work environment, hard work, fast pace… It revolves around passion, initiative, collaboration, as well as M&M’s, good quality coffee, giant bean bags and inspirational Sci-Fi.

The Role

As our Sales Engineer, you work with Account Executives to close new business and support our partners’ sales teams. You will be the primary technical resource during the sales process. You will quickly become a product and industry expert, effectively describing and demonstrating our solution as well as effectively communicating the best use cases. You will be a trusted point of contact for our customers while advancing the sales process.

As our Customer Success, you’re the Ambassador of their success in the company. You proactively engage, nurture and bring success to them while also keeping Keatext’ best interests at heart. You’re responsible for ensuring the our clients achieve their desired outcomes at every stage of their journey and that they realize continue value from our product.

Your Responsibilities

  • Support deals by setting up users with trials or assisting in the expansion of use within client companies;
  • Support prospects during their trial, such as proactively adding dashboards, creating sample reports and suggesting new ways they could use Keatext to support their needs;
  • Lead technical/product training for new partner sales personnel on an ongoing basis;
  • Identifies all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process;
  • Keep current with technology trends and understand the competitive landscape in order to differentiate against competition and providing technical closure;
  • Generate engagement and drive solution adoption along the client’s journey; particularly during activation, training, ongoing usage, solution upgrades and renewals;
  • Create end to end use case specific demonstrations mapped to prospects strategic objectives across industries;
  • Frontline liaison to product management roadmap based on prospect needs;
  • Work with our marketing department to create collaterals that support the sales process;

Our Requirements

  • Educated in technology, computer science, B.S. in technical degree preferred;
  • 3+ years of customer facing experience as a Sales Support Engineer, Customer Success, Implementation Specialist, or Solutions Architect in an enterprise SaaS or technical sales environment;
  • Excellent written and verbal communication, and strong presentation skills;
  • Highly effective customer service, communication, and organizational skills;
  • Must be self-motivated with a desire to learn and become an expert on the entire quote to cash cycle.
  • Ability to develop relationship quickly with new contacts;
  • Prior experience delivering technical product demonstrations both in person and over the web;
  • Great listening skills are a must;
  • Able to articulate technology and product positioning to both business and technical users;
  • Scripting (groovy, powershell, ruby, etc…) is a strong asset;
  • Dedication to customer success.

What We Offer:

  • A base salary along with a commission structure (no cap on earnings);
  • Medical, Dental, Vision, flexible spending account. Coverage starts on the first day of the following month;
  • Paid vacation between Christmas and New Year.

Please include these in your application:

  • Products or projects you’ve worked on;
  • Languages you are fluent in, both human and technical;
  • What you find most interesting about Keatext.

Think you would be perfect for this role? Great! We want to hear from you. Drop us an email at careers@keatext.ai with your CV and the other information we requested.