Sales Operations Specialist

ABOUT KEATEXT

We’re a fast-growing technology company shaping Montreal’s AI ecosystem. Keatext’s AI platform interprets customers’ written feedback across various channels to highlight recommendations improving the customer experience. The solution enables organizations to audit customer satisfaction, identify new trends, and keep track of the impact of actions or events affecting the clients. Keatext’s technology mimics human comprehension of text to deliver – in seconds – customizable and easily shareable reports that help strategic managers across the organization to make the right CX decisions faster.

OUR TEAM

Our culture is “Valley style” with a Montreal twist: friendly and casual work environment, hard work, fast pace… It revolves around passion, initiative, collaboration, as well as M&M’s, good quality coffee, giant bean bags and inspirational Sci-Fi.

THE ROLE

Reporting to the Head of Revenue, this role is responsible for supporting the functional responsibilities of the sales department. The ideal candidate is highly strategic and is driven sales operations professional with experience in the systems and processes that support a global sales organization. The role requires a good understanding of the sales operations ecosystem and a working knowledge of Salesforce, marketing automation software, and other best-in-class tools. The sales operations specialist will help contribute to the overall success of the entire sales organization and help drive sales-excellence at Keatext.

YOUR MAIN RESPONSIBILITIES:

  • Track and manage projects to execution, ensuring accuracy in sales reporting, metric analysis, sales recognition and workflows to monitor overall sales health
  • Conduct and provide analysis of sales key performance indicators (KPIs)
  • Design, document, and implement specific initiatives to improve data hygiene and security, improve sales team throughput and efficiency
  • Manage the day to day rhythm of sales operations
  • Process orders and payments from clients and partners
  • Validate and process documents, contracts, and other related customer information
  • Ensure the integrity of sales data for reporting purposes
  • Work with other departments to ensure compliance with accounting and finance standards
  • Assist the field organization in managing and validating opportunities and quotes
  • Contribute ideas and innovations to improve upon existing systems, work processes, and procedures

YOU HAVE EXPERIENCE IN:

  • 3+ years experience in an administrative or sales support role
  • Obsessive attention to detail
  • Excellent multi-tasking skills with a penchant for problem-solving
  • Degree in business, management information systems, or related field
  • Strong working experience with Salesforce required
  • Strong project management, planning, and organization skills
  • Strong analytical skills and a creative approach to problem-solving
  • Strong business and financial acumen, ideally with direct exposure to sales and business verticals
  • Outstanding interpersonal and communication skills, and the ability to work effectively in a fast-paced environment
  • Experience within a SaaS company, startup environment or similar rapidly-growing enterprise strongly preferred
  • Experience within B2B enterprise processes and vendor partner programs know-how is a plus
  • CX experience is a plus
  • Fluency in English and French

YOUR BENEFITS:

  • Competitive salary
  • Flexible work hours
  • UNLIMITED GOOD COFFEE and M&M’s!
  • Health plan
  • Additional week of vacation between Christmas and New Year

Think you would be perfect for this role? Great! We want to hear from you. Drop us an email at careers@keatext.ai with your CV.