Customer Experience Strategies: Tips From Annette I recently connected with Annette Franz, creator of the well-known blog CX Journey. Over the course of her career she has focused on helping companies improve both the the employee and customer experience strategies through the use of software platforms and VOC strategies. She had plenty of great insights to […]
In 2016, customer experience management was top of mind for organizations. This year, Bruce Temkin dubbed CX ‘The Year of Purpose‘, in which businesses are quickly recognizing the importance of customer experience as a competitive advantage. To gain some insight into what to expect this year, we caught up with Customer Experience Expert, Blake Morgan. Blake’s Take on […]
Improve customer experience: Insights from Ben Motteram Ben is the founder and principal of CXpert, a management consultancy specializing in customer experience (CX). CXpert facilitates growth by helping companies improve customer experience, customer relationships and employee engagement. He specializes in CX strategy, voice of the customer (VOC) programs, and customer journey mapping. He is also […]
In the latest instalment of our series, we caught up with Kevin Kerl, CEO of SelectOne and talked about their customer relations management strategy, and the integral role that feedback plays in shaping the customer experience (CX).
Interview with Chris Gadek, Head of Growth & Marketing at Doorman Doorman exploded onto the startup scene after they made an appearance on Shark Tank and signed a deal with Robert Herjavec. Since then, they have successfully carved out their place in the online delivery space. Their mission is clear: to put an end to missed […]