Customer Experience Management Insights From Blake Morgan

Customer Experience Management Insights From Blake Morgan

In 2016, customer experience management was top of mind for organizations. This year, Bruce Temkin dubbed CX ‘The Year of Purpose‘, in which businesses are quickly recognizing the importance of customer experience as a competitive advantage. To gain some insight into what to expect this year, we caught up with Customer Experience Expert, Blake Morgan. Blake’s Take on ...

Continue Reading...

[Ebook] Using Text Analytics To Uncover Operational Issues

[Ebook] Using Text Analytics To Uncover Operational Issues

Using Text Analytics To Check Your Operational Pulse The feedback you collect from your customers is filled with indicative information about how satisfied they are with your brand, products and services. Text analytics tools like our, give you a quick snapshot into several interconnected factors of your operations: property locations, staff performance, etc. In the end, the ...

Continue Reading...

Partner Agency
FRESH CONTENT DELIVERED STRAIGHT TO YOUR INBOX