Customer Experience Management Insights From Blake Morgan

Customer Experience Management Insights From Blake Morgan

In 2016, customer experience management was top of mind for organizations. This year, Bruce Temkin dubbed CX ‘The Year of Purpose‘, in which businesses are quickly recognizing the importance of customer experience as a competitive advantage. To gain some insight into what to expect this year, we caught up with Customer Experience Expert, Blake Morgan. Blake’s Take on ...

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Improve Customer Experience: Tips From A CXpert

Improve Customer Experience: Tips From A CXpert

Improve customer experience: Insights from Ben Motteram Ben is the founder and principal of CXpert, a management consultancy specializing in customer experience (CX). CXpert facilitates growth by helping companies improve customer experience, customer relationships and employee engagement. He specializes in CX strategy, voice of the customer (VOC) programs, and customer journey mapping. He is also ...

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