In the era of social media, when the online sharing of our experiences and feelings about a product or service has become a daily routine, customer experience is a key brand differentiator. Sentiment analysis, also known as opinion mining, allows businesses to keep very close tabs on customer communication, so they can interpret their feedback ...
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- How sentiment analysis can improve your customer experience (CX)
- Scaling Corporate Culture Assessment with Artificial Intelligence
- Choosing the right Text Analytics partner for your VoC platform
- VoC platforms: Choosing the right Text Analytics technology
- Survey Platforms: The pitfalls of building text analytics in-house