How To Analyze Survey Data Using Excel
Here are some clear steps to help you analyze your survey data in excel:
Step 1: Close Excel.
That’s right you heard me. Close it.
Ah, much better.
Now, I have a very important question to ask you: Why are you still using excel to analyze your survey results!!?? Please don’t tell me it’s because “it’s the only method we have” or ” it’s flexible and allows me to play with the results”.
Stop. No more excuses. You’re better than this.
What if I told you there was a much simpler way to analyze both your unstructured and structured survey results?
Well, there is.
We specifically developed Keatext to take your customer feedback analysis to a whole new level. Core features include topic detection and extraction, sentiment analysis, and reporting. Our app can either be used alone, or you can integrate it directly with your existing CRM tools like Zendesk and Salesforce. As an excel user, you can simply create a new project and upload all that raw CSV data into it. Keatext will automatically infer topics and surface those most frequently mentioned.
Now for the fun part, the slicing and dicing.
Ok now it’s your turn. Go ahead and pop that big ol’ excel spreadsheet into Keatext. You’ll love how easy and intuitive it is. More importantly you’ll be able to go beyond the traditional analysis and truly understand what your customers are saying about your products and services and more importantly why they feel this way.
It’s time to say goodbye to manual survey analysis: