As an avid Salesforce® user you know the importance of creating a personalized customer experience. However, research shows that there are still roadblocks when it comes to making sense of all of that customer data.
Join us as we take a deeper look at the Salesforce® customer feedback ecosystem and the critical role that unstructured feedback plays in the support, product and sales process.
FRESH CONTENT DELIVERED STRAIGHT TO YOUR INBOX
- How sentiment analysis can improve your customer experience (CX)
- Scaling Corporate Culture Assessment with Artificial Intelligence
- Choosing the right Text Analytics partner for your VoC platform
- VoC platforms: Choosing the right Text Analytics technology
- Survey Platforms: The pitfalls of building text analytics in-house