Uncertainty is brewing around a digital shopping season this year. Brands need to know what to expect from customers on Black Friday - and beyond.
Keatext is your solution to a successful Black Friday. By analyzing your customer feedback, you'll be able to resolve issues early and learn what your customers want in time for the biggest shopping weekend of 2020.
Upload unstructured feedback from any source and Keatext automatically identifies topics, opinions, and sentiments.
Advanced filtering, dashboard sharing, and data exporting enable you to do what you want with your data.
Find trends in your feedback to understand the customer journey and achieve your organization's goals.
Gather together your reviews, surveys, support tickets, and call centre logs. Get a global view of the feedback customers are leaving or drill down by channel.
Identify topics in your feedback that are associated with negative sentiments and address issues before Black Friday arrives. Then, do it again for Christmas.
After Black Friday, analyze the positive sentiments in customer feedback to identify what led to customer success and build a data-driven strategy for Christmas.