As part of a complete customer care strategy within CX, text analytics is driving the companies to understand their customers’ needs and motivations.
Improve your organization’s customer care by taking Net Promoter Score to the next level with AI text analytics.
As fake reviews grow and thrive, being able to spot suspicious patterns across multiple channels is a must-have.
How bridging the gap between qualitative and quantitative data leads to customer loyalty and increased ROI.
Taking the time to find out what your customers are saying about you, not to you, allows you to make smarter, data-driven decisions, and identify trends, problems and opportunities instantly.
By equipping agents with the right feedback analysis tools, companies can set themselves up for success in keeping customers happy—and keeping them from taking their business elsewhere
With the right tools, negative feedback has the potential to be just as valuable as positive ones. AI data analysis can shine a light on detractors’ motivations and reasoning, giving brands a chance to turn negative reviews into positive outcomes.
Millennials may be harder to connect with than their consumer counterparts of previous generations, but with a little help from text analysis, businesses have an opportunity to connect with an emerging customer base that’s taking up a larger share of the market every day.