Category: Customer Experience

If companies make sure to continually re-energize their focus on customer experience, they can actually exceed their targets and grow faster.

Customer experience pioneer Jeanne Bliss talks about finding her tribe, false positives and career credibility.

If you don’t take the time to use your understructure customer data, it’s a breach of trust. AI finds the blind spots that can kill your VoC program.

Thanks to web 2.0 and social media, people are able to share a high volume of feedback across many sources and channels.

The relevance of text analytics to the hospitality, healthcare, and finance & banking industries.