Interested in improving your chatbot by 60%?

The potential for chatbots may be never-ending, but they all begin with a desire to improve customer experience. So when a chatbot failsand let's face it, they dobusiness opportunities are missed and customer expectations are damaged, sometimes irrevocably. With Keatext for Chatbot, we can:

  • Automate the categorization of problems and issues discussed with a customer in a chatbot log
  • Maintain online reputation management
  • Identify up-sell opportunities
  • Drastically improve customer experience and satisfaction
  • Create seamless multi-channel customer experiences
  • Reduce costs by implementing automated integration to "feed" chatbots new categorizations (we do not require pre-categorization or manual verbatim creation)

AI text analytics for customer satisfaction improvement

Keatext plays a pivotal role in the chatbot accuracy improvement cycle. By automatically interpreting, categorizing, and grouping customer themes using insight-oriented AI text analytics, Keatext can correctly detect more than 80% of the categories a chatbot had failed to detect. Additional Keatext features:

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Sentiment analysis

Keatext summarizes and categorizes consumer reviews into Praise, Problems, Suggestions and Questions.

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Trend detection

Keatext identifies positive or negative trends within your customers’ reviews and alerts you to unusual feedback.

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Customer Experience Management

Keatext uncovers key insights that will allow you to identify, nurture and sustain rich, rewarding customer experiences.

You’ll be in good company

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Ready to give your customers exactly what they want?

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