The potential for chatbots may be never-ending, but they all begin with a desire to improve customer experience. So when a chatbot fails—and let’s face it, they do—business opportunities are missed and customer expectations are damaged, sometimes irrevocably.
With Keatext for Chatbot, we can:
- Automate the categorization of problems and issues discussed with a customer in a chatbot log
- Maintain online reputation management
- Identify up-sell opportunities
- Drastically improve customer experience and satisfaction
- Create seamless multi-channel customer experiences
- Reduce costs by implementing automated integration to “feed” chatbots new categorizations (we do not require pre-categorization or manual verbatim creation)
