Interested in improving your chatbot by 60%?

The potential for chatbots may be never-ending, but they all begin with a desire to improve customer experience. So when a chatbot fails—and let's face it, they do—business opportunities are missed and customer expectations are damaged, sometimes irrevocably. With Keatext for Chatbot, we can:

Automate the categorization of problems and issues discussed with a customer in a chatbot log
Maintain online reputation management
Identify up-sell opportunities
Drastically improve customer experience and satisfaction
Create seamless multi-channel customer experiences
Reduce costs by implementing automated integration to "feed" chatbots new categorizations (we do not require pre-categorization or manual verbatim creation)

AI text analytics for customer satisfaction improvement

Keatext plays a pivotal role in the chatbot accuracy improvement cycle. By automatically interpreting, categorizing, and grouping customer themes using insight-oriented AI text analytics, Keatext can correctly detect more than 80% of the categories a chatbot had failed to detect. Additional Keatext features:

Customer Experience Management Illustration

Sentiment analysis

Keatext summarizes and categorizes consumer reviews into Praise, Problems, Suggestions and Questions.

Trend detection

Keatext identifies positive or negative trends within your customers’ reviews and alerts you to unusual feedback.

VoE and VoC Product Management Illustration

Customer Experience Management

Keatext uncovers key insights that will allow you to identify, nurture and sustain rich, rewarding customer experiences.