Your customers have spoken. Take the call.

Whether it's through live chats or phone calls, your agents talk to customers every day. These conversations are a wealth of information about customer behavior and the level of service your agents are providing.

Keatext allows you to find insights in conversational data to evaluate agent performance, optimize costs, and understand buying decisions.

Why Keatext?

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    Understand purchase decisions

    Isolate conversations that ended in a transaction to improve agent conversation rates.

    Keatext's analytics and powerful filters allow you to identify responses that solicit positive sentiment and a successful transaction.

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    Assess agent performance

    Find out what your agents excel at and identify training opportunities to make their service even better.

    Keatext allows you to filter and view negative sentiments for particular agents.

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    Manage support tickets

    Identify issues that customers are complaining about in order to prioritize them and improve time to resolution.

    Keatext's dashboard shows you top complaint topics and opinions.

Ready to improve your contact centre?

Try Keatext free
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