Whether it's through live chats or phone calls, your agents talk to customers every day. These conversations are a wealth of information about customer behavior and the level of service your agents are providing.
Keatext allows you to find insights in conversational data to evaluate agent performance, optimize costs, and understand buying decisions.
Isolate conversations that ended in a transaction to improve agent conversation rates.
Keatext's analytics and powerful filters allow you to identify responses that solicit positive sentiment and a successful transaction.
Find out what your agents excel at and identify training opportunities to make their service even better.
Keatext allows you to filter and view negative sentiments for particular agents.
Identify issues that customers are complaining about in order to prioritize them and improve time to resolution.
Keatext's dashboard shows you top complaint topics and opinions.
"Harnessing insights is the next step to providing more emotionally responsive, loyalty-boosting customer care... The end result is a healthy retention rate with customers who feel more connected to the brand."
"In a COVID world shifting away from in-store experiences, new conversational AI technologies such as chatbots can be anywhere at any time, quickly connecting customers to the right service or sales people."
