Strategically mine customer interaction data to assess and address consumer needs

An advanced AI text analytics platform, Keatext delivers the clarity you need to:

Perform root-cause analysis to increase customer retention rates and anticipate future needs
Empower employees by giving them the ability to increase first call resolution (FCR)
Improve operational efficiencies and responsiveness
Identify relevant cross-selling and upselling opportunities quickly

The platform rapidly analyzes large volumes of feedback data (customer surveys, support tickets, chat logs, survey open-ended questions).

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AI text analytics eliminates blind spots to let you deliver rewarding customer care experiences

Quick and courteous customer service does pay off—consumers remember good and bad experiences, and they’re willing to reward companies that treat them well. Keatext gives you the tools to optimize customer experience, improve operational efficiencies and identify relevant cross-selling and upselling opportunities. It features:

Customer Experience Management Illustration

Sentiment analysis

Keatext summarizes and categorizes consumer feedback into Praise, Problems, Suggestions and Questions.

Trend detection

Keatext identifies positive or negative trends within your customers’ feedback and alerts you to unusual feedback.

Customer Experience Management

Keatext uncovers key insights that will allow you to identify, nurture and sustain rich, rewarding customer experiences.