An advanced AI text analytics platform, Keatext delivers the clarity you need to:
- Perform root-cause analysis to increase customer retention rates and anticipate future needs
- Empower employees by giving them the ability to increase first call resolution (FCR)
- Improve operational efficiencies and responsiveness
- Identify relevant cross-selling and upselling opportunities quickly
The platform rapidly analyzes large volumes of feedback data (customer surveys, support tickets, chat logs, survey open-ended questions).