Keatext is an AI text analytics platform that empowers teams by instantly turning customer feedback like reviews, surveys, and support tickets into actionable insight.
Feedback is gold when it comes to enhancing your customer service and even your product. But how can you possibly collect, analyze - and most importantly, take action - on this feedback given how busy your team is? That’s where Keatext kicks into gear.
Upload your customers' reviews, surveys, support tickets... Even in different languages. Or connect Keatext directly to Zendesk, Intercom, and 400+ other platforms.
Know exactly where to look first in your feedback. Our AI automatically identifies customer sentiment and intent, groups of similar topics, and trends in your feedback.
Customize your analytics, tags, and data groups to fit your business context. Easily share insights in or outside your team. Start improving your customer experience!
We analyze thousands of your customer comments in just minutes using plug and play AI text analytics.
Keatext allows you to free up your team to prioritize solutions instead of spending hours on analysis that should be automated.
We give you an omnichannel view of all your feedback, in one platform. And in real time!
Our AI identifies sentiment and intent in your customer data, and automatically groups similar topics together.
We provide a dashboard that serves your KPIs and helps you immediately identify problems that need to be resolved right away.
Keatext enables you to drill down into more context and analytics from top level insights on the dashboard.
"The biggest improvement Keatext brought is facilitating our culture change. BRP wants the customer to be at the center of everything it does. Having an easy way to understand the customer helps us accomplish this."
"We teamed up with Keatext not only because of its ease of use and seamless integration with our existing platform, but also because we share the same philosophy of continually improving the customer experience."
"Our model is to give our owners the absolute best experience possible. We really saw Keatext as an opportunity to make what was already good much better, and to take it to the next level."
“Even reading through a few hundred ratings and reviews to see what jumps out and what some of the themes are takes a lot of time that we don't have. Instead of 8 hours to parse the details of the data in 6,000 reviews, it takes me 10 minutes using Keatext.”