Your most impactful CX improvements start here.

Easily build a 360-degree view of your customer feedback to understand what drives NPS in surveys, star ratings in reviews, or problems in support tickets. All in one platform!

Zero in on opportunities to increase ROI


    AI-based recommendations

    Get recommendations for top improvements with the most impact on metrics like CSAT or NPS. Take action right away without spending time digging through data trying to find what matters to your business.

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5 pts

Increase in CSAT score

"Helping our customers make real-time purchase decisions has increased conversion rates by as much as 40%."

"If you don't have a VOC influencing every corner of your company, Keatext is a brilliant place to start."

Chris Gast
VP of CX

Dive into the context behind customer feedback


    Advanced sentiment and intent analysis

    Analyze sentiment categories beyond praises and problems, like questions and suggestions. Dive down to see what customers are saying in their own words without missing any key insights coming directly from your customers.

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Reduction in analysis time

"Instead of 8 hours to parse the details of 6000 reviews, it takes me 10 minutes using Keatext."

"Adding insights from data analysis to our reports really shows that feedback’s value to a brand."

Alisha Manion
Account Manager

Fully understand every step of your customer journey


    One dashboard, every channel

    Bring together multichannel customer insights all in one platform. Analyze your reviews, survey responses, social media, chats, call transcripts, and support tickets to understand your 360º customer experience.

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Increase in efficiency

"Through Keatext, profitability has gone up and deal flow has increased. It’s been super easy to deploy and use."

"The moment I tried Keatext, I was hooked. I immediately knew that this was the solution for Aspire."

Chris McNiven

We've analyzed millions of comments for our clients.


We support over 400+ seamless integrations.

Prioritize support tickets in real time

Automate conversational text analysis and enhance CRM processes by easily integrating Zendesk with Keatext.

See our integrations

Analyze survey responses at scale

Expand your survey horizons with qualitative data analysis powered by Keatext’s Surveymonkey integration.

See our integrations

See how Keatext can make a difference for your customer experience.

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