Instantly understand and prioritize your customer feedback

Keatext is an AI-driven text analytics platform that instantly processes customer reviews, surveys, and support tickets from multiple sources to help you find what needs immediate attention to improve your customer experience.

How our text analytics works

Image of Collect your data from multiple channels

Upload or connect data

Upload your feedback data like reviews, surveys, or support tickets - even in different languages. Or connect Keatext directly to Zendesk, Intercom, and 400+ other platforms.

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insights

Explore analytics

Access dashboards, advanced filters, and powerful statistics that use your metadata to help you uncover trends. Dive right into your data’s sentiments, topics, opinions, and more.

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customerExperience

Discover insights

Find insights based on your KPIs that guide business decisions. Export your analytics and share dashboards to ensure your insights make waves across your company.

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Keatext's top features

Multichannel analysis

Upload your reviews, surveys, chats, and support tickets, or integrate directly with Zendesk, Intercom, and 400+ platforms.

Opinion and sentiment analysis

Keatext identifies sentiment and intent, from positive and negative feedback to advanced categories like customer requests.

Advanced data filtering

Fine tune your analysis with sentiment filters, customer journey tags, and other filters based on your metadata.

Automatic grouping

Keatext's AI groups similar topics found in your data, and you can modify these groups to better fit your business context.

Ready to discover Keatext?

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