Instant insights extracted from your customer feedback
Fast
Text analysis using state of the art, industry-agnostic AI
Accurate
Recommendations with measurable impact on satisfaction
Impactful
Ready-to-share reports built for you automatically
Automated
Get up and running in minutes without training any models
No setup
Quickly identify issues, root causes of detractors, and strengths that create promoters. Prioritize where to focus first to make an impact on your customer journey.
Instantly sense the pulse of your customers with customizable and shareable dashboards that highlight issues to address and alert you to trends.
Get a ready-to-share executive summary that captures the top issues in your feedback and recommends how to address them in GPT-generated natural language.
Support for your day-to-day work as an analyst
Identify the root causes of bad reviews
Understand what drives NPS and CSAT scores
Improve time to resolution and reduce churn
Analyze all your customer feedback sources
VP of Customer Experience
Gaining a clear understanding of the actual root cause of a problem is a game-changer for our customer journey.
Marketing Specialist
Keatext was the methodology that was missing to give us the opportunity to go deeper in the data and the insights.
Global Customer Advocate
Before Keatext, we didn’t have a method of putting feedback together to get a 360º view of what customers were telling us.
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Keatext is a CX platform designed to take all the manual work out of your hands - from analyzing feedback, to building reports, to crafting effective solutions to customer issues.