An advanced AI text analytics platform, Keatext delivers the clarity you need to improve
The platform rapidly analyzes large volumes of unstructured feedback data, such as
Get a bird’s eye view on what your guests are saying and suggesting, from praise to criticism, so you can make decisions based on their actual needs.
Features
Keatext synthesizes large volumes of multichannel guest reviews to arm you with an actionable summary of the topics and issues that guests are discussing. It also offers you an overview of your guests’ suggestions to help you craft strategies around their needs. Keatext features:
Keatext summarizes and categorizes your guests’ reviews into Praise, Problems, Suggestions and Questions.
Keatext identifies positive or negative trends within your guests’ reviews and alerts you to unusual feedback.
Keatext allows you to monitor the evolution of your guests’ opinions through its ability to host your data and track progress over time.
Benefit from a holistic view of your feedback data, collected from all key touchpoints, including your website surveys, call centers, online review sites and social media.
Gain a better understanding of your guests’ motivations by creating custom filters based on your metadata categories and relevant keywords that let you segment your customer base.
Improve your operations by monitoring the evolution of your guests’ opinions alongside the results of the actions you’ve taken thanks to the platform’s ability to track progress over time.
Identify trends and unusual feedback and create watchlists to stay on top of issues that matter to you or could become a source for future problems.