Survey Analysis with Keatext
Analyze your customer survey responses to pinpoint what drives NPS and satisfaction scores, so you can transform detractors into promoters.
You're running surveys and you need to...
- Understand the root causes behind the satisfaction scores you’re getting from customers?
- Come up with impactful recommendations for how to improve your customer experience?
- Swiftly and effectively create and share impactful reports with your team?
Unify feedback channels
Build a 360º view of feedback from surveys, reviews, contact center chats and calls, and support tickets. With all your insights in one platform, you can make informed decisions that consider all aspects of your business.
Turn NPS drivers into action
NPS and CSAT are strong metrics to track, but you need actionable insights to turn detractors into promoters. Keatext identifies what has the most impact on the customer experience, so you can prioritize what to address first.
Work faster with AI automation
Enrich your data with relevant business categories, adding new dimensions to your insights that can be used in your analysis. Accelerate decision making with focused reports and dashboards that directly address specific questions.
Clearly understand what drives NPS and CSAT scores
Do you need to uncover the “why” behind satisfaction scores?
Dive into insights from promoters or detractors to know exactly what works and what you need to improve, with full clarity on how each item impacts satisfaction.
Make decisions with impact you can count on
Do you need to justify how survey analysis translates to higher satisfaction scores?
Discover AI-driven opportunities for improvement that have a clear impact on NPS, CSAT, or star ratings, without guessing what the most important things you can do are.
Know exactly where and why customers churn
Do you need to know at which stage of the buying journey customers drop off?
Analyze sentiment in post-purchase or post-call surveys to better understand the quality of experiences at different stages of the customer journey.
Explore Keatext with a free trial
Discover more of Keatext’s solution for survey analysis with a 2-week free trial. Our team of experts is available at your convenience, too! If you choose to schedule a demo with us, you’ll gain access to a proof of concept to explore Keatext with your own survey data.