Your survey analysis platform, ready today
Building your own solution can take months, and general AI tools like ChatGPT don’t deliver reproducible, trusted insights. Keatext is built specifically for customer feedback analysis, ready to help you and your team focus on the strategic work that drives your business forward today.
Report easily with dashboards
Build a 360º view of feedback from surveys, reviews, and support tickets. With all your insights in one platform, you can make informed decisions that consider all aspects of your business.
Pinpoint key drivers instantly
NPS and CSAT are strong metrics to track, but you need actionable insights to turn detractors into promoters. Keatext identifies what has the most impact on the customer experience.
Code survey responses with AI
Enrich your data with relevant business categories, adding new dimensions to your insights that can be used in your analysis without spending hours of manual work.
“Can’t we just use ChatGPT for this?”
You’re not alone if you’re wondering about this, or even feeling pressure to explore it. While general AI is powerful at data exploration, your role requires more than interesting ideas. You need trustworthy evidence and reproducible results from a single source of truth that your entire organization can rely on to confidently make decisions.
Consideration
Buy CX solution
Build DIY solution
Initial investment
Typically lower
Potentially higher
Time to market
Rapid deployment
Longer development time
Customization
Limited, depends on vendor
Full control, high customization
Expertise required
Less technical expertise required
Requires significant technical expertise (LLM development, AI)
Maintenance and support
Provided by vendor
Ongoing development and maintenance responsibility
Cost of ownership
Predictable subscription fees
Potentially higher long term costs
Control and flexibility
Limited vendor control
Greater control and flexibility
LLM integration
May offer pre-built LLM integrations or partnerships
Requires in-house development or integration of LLM tools
Will your solution keep up with your success?
Your business is always evolving, and you need an analysis platform that evolves with you.
Partnering with a dedicated platform gives you the confidence to scale, knowing that a team of experts is constantly updating your capabilities so you can be ready for your future.
Take the next step with a free dashboard
Get your shareable link to an interactive Keatext dashboard. This is a great way to experience the platform and see our analytics in action on your own time. Discover how Keatext turns feedback into answers, so you can approach the next conversation with our team (and yours!) feeling informed and confident.