If you’re doing them right, surveys are key to a company’s growth. They can tell a company a lot about the motivations, actions, behaviours, client satisfaction and needs of its customers. From there, you can monitor and improve CX in real time.
At Keatext, we can help give a voice to your customer surveys and:
- Catch and act on real-time feedback by automating results of thousands of responses
- Empower frontline CX providers by instantly allowing them to read sentiment, uncover actionable insights and dive deep into demographics and segmentation.
- Interpret and analyze all of your historical data in in one single place, reducing silos and blind spots
- Instantly process large volume of unstructured responses from major surveys providers (Qualtrics, SurveyMonkey etc.)
- Quickly and effectively equip your marketing team with actionable insights
- Analyze at scale the feedback given by your existing customers to improve retention and NPS