Passez à la vitesse supérieure en matière de CX.

"Text analytics plays a key role in the quest for CX maturity—the process of transforming a company into a customer-centric organization."

"AI gives you the ability to mine for the really insightful patterns within your customer behaviour. That forces you to look at yourself from your customers’ perspective, in ways you might not have before."

"The chatbot can meet customers where they are... In terms of CX, that means customers can decide how they want to talk to the brand – whether over messaging, email, SMS on their phone, it’s up to them."

"The fact is, qualitative data is where the juicy part of the analysis is. Quantitative data can show us scores or rankings, but what you really want to know is why people gave that score."