[EBOOK] USING KEATEXT TO MAKE BETTER PRODUCT DECISIONS
We used Keatext to analyze over 12,000 software product reviews. In a matter of minutes, we were able to identify valuable insights related to new feature requests, issues and bugs, suggestions for product improvements and more.
Our analysis helped us answer the following questions:
- What feedback influences customer satisfaction the most?
- What are some of the most commonly reported issues?
- How does this customer feedback impact our product roadmap?
- What features should I develop next?
- and more!
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Text Analytics Made Easy
We teamed with Keatext not only because of its ease of use and seamless integration into our existing platform—but also because we share the same philosophy of continually improving the customer experience thereby ensuring greater customer engagement.Bob Kobek, President of CustomerCount