[EBOOK] USING KEATEXT TO IDENTIFY OPERATIONAL ISSUES
We used Keatext to analyze over 12,000 hotel reviews from real guests. In a matter of minutes, we discovered some valuable insights related to operational issues like attitude towards staff, feedback on product quality, and general perception of the different hotel brands.
With Keatext you can answer key questions like:
- Does my staff provide a good customer service?
- How do my customers rate my hotel overall?
- How do they rate the quality of our services?
- What are some of the most commonly reported issues?
- How does this customer feedback impact my organizational goals?
- What do my customers want/need?
- and more!
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We teamed with Keatext not only because of its ease of use and seamless integration into our existing platform—but also because we share the same philosophy of continually improving the customer experience thereby ensuring greater customer engagement.Bob Kobek, President of CustomerCount