[EBOOK] USING KEATEXT TO IDENTIFY OPERATIONAL ISSUES
We used Keatext to analyze over 12,000 hotel reviews from real guests. In a matter of minutes, we discovered some valuable insights related to operational issues like attitude towards staff, feedback on product quality, and general perception of the different hotel brands.
With Keatext you can answer key questions like:
Does my staff provide a good customer service?
How do my customers rate my hotel overall?
How do they rate the quality of our services?
What are some of the most commonly reported issues?
How does this customer feedback impact my organizational goals?
What do my customers want/need?
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UPLOAD AND GO
Keatext enables you to upload a CSV directly into the app so you can get started fast. Using Zendesk or Salesforce? Keatext integrates directly into your existing support infrastructure.
Keatext automatically surfaces the topics your customers talk about the most. You can also drill-down and see related topics and all your other feedback.
Just like there’s no I in team, there’s no I in Keatext either. Share reports from a simple URL or invite your team members to discuss around your findings and results.
We teamed with Keatext not only because of its ease of use and seamless integration into our existing platform—but also because we share the same philosophy of continually improving the customer experience thereby ensuring greater customer engagement.