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[EBOOK] USING KEATEXT TO IDENTIFY OPERATIONAL ISSUES

We used Keatext to analyze over 12,000 hotel reviews from real guests. In a matter of minutes, we discovered some valuable insights related to operational issues like attitude towards staff, feedback on product quality, and general perception of the different hotel brands.

With Keatext you can answer key questions like:

  • Does my staff provide a good customer service?
  • How do my customers rate my hotel overall?
  • How do they rate the quality of our services?
  • What are some of the most commonly reported issues?
  • How does this customer feedback impact my organizational goals?
  • What do my customers want/need?
  • and more!

Evaluating text analytics solutions? We’d love to chat with you about the challenges you’re tackling!

In the meantime, fill out the form below to receive your free ebook.

UPLOAD AND GO

Keatext enables you to upload a CSV directly into the app so you can get started fast. Using Zendesk or Salesforce? Keatext integrates directly into your existing support infrastructure.

GET INSIGHTS

Keatext automatically surfaces the topics your customers talk about the most. You can also drill-down and see related topics and all your other feedback.

GET TOGETHER

Just like there’s no I in team, there’s no I in Keatext either. Share reports from a simple URL or invite your team members to discuss around your findings and results.