It’s easy to understand that Voice of the Customer programs can provide your company with valuable insight. The difficulty lies in finding the customer feedback analysis solution that fits your specific business needs.
With this guide, you’ll be able to answer the following questions:
How much effort does manual text analysis involve?
How much time could you save with an automated solution?
What solutions for automation are out there?
How do different types of solution compare?
HOW DOES KEATEXT WORK?
Our solution quickly discovers what matters most to your customers,so you can spend less time & resources reading/manipulating data and more time making meaningful decisions that impact customer experience.
The Keatext cloud-based platform integrates seamlessly with Salesforce® allowing you to easily import your customer data.
Advanced algorithms analyze plain text data using machine learning and natural language processing.
Dynamic reporting tools make sharing information and ideas with colleagues easier.
We teamed with Keatext not only because of its ease of use and seamless integration into our existing platform—but also because we share the same philosophy of continually improving the customer experience thereby ensuring greater customer engagement.