[Ebook] Using Keatext To Measure and Improve Brand Reputation

We used Keatext to analyze over 12,000 spontaneous hotel reviews. In a matter of seconds we were able to reveal key insights related to guest satisfaction and how they impact brand reputation:

  • What elements affected customer satisfaction the most?
  • What are some of the most commonly reported issues?
  • Are reviews mostly positive or negative, and why?
  • Where should I focus my efforts to improve customer experience?

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WHAT IF YOU COULD INSTANTLY SEE WHAT MATTERS MOST TO YOUR CUSTOMERS?

ANALYZE UNSTRUCTURED CUSTOMER FEEDBACK

Keatext analyzes your documents to find out the issues, trends and feelings impacting customer satisfaction

MAKE SENSE OF WHAT CUSTOMERS ARE TALKING ABOUT

Keatext uses natural language processing and machine learning technology to aggregate your customer verbatim and customer feedback into actionable findings.

UNDERSTAND AND ACT ON FINDINGS

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