[Ebook] Using Keatext To Measure and Improve Brand Reputation
We used Keatext to analyze over 12,000 spontaneous hotel reviews. In a matter of seconds we were able to reveal key insights related to guest satisfaction and how they impact brand reputation:
What elements affected customer satisfaction the most?
What are some of the most commonly reported issues?
Are reviews mostly positive or negative, and why?
Where should I focus my efforts to improve customer experience?
Tell us a bit more about yourself to gain free access to the ebook.
WHAT IF YOU COULD INSTANTLY SEE WHAT MATTERS MOST TO YOUR CUSTOMERS?
ANALYZE UNSTRUCTURED CUSTOMER FEEDBACK
Keatext analyzes your documents to find out the issues, trends and feelings impacting customer satisfaction
MAKE SENSE OF WHAT CUSTOMERS ARE TALKING ABOUT
Keatext uses natural language processing and machine learning technology to aggregate your customer verbatim and customer feedback into actionable findings.
UNDERSTAND AND ACT ON FINDINGS
This is the last key benefit or feature and it should mention another awesome thing you do.
We teamed with Keatext not only because of its ease of use and seamless integration into our existing platform—but also because we share the same philosophy of continually improving the customer experience thereby ensuring greater customer engagement.