Leveraging AI in Survey Design & Market Research
This webinar aired on Wednesday, March 29, 2017
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From Insights To Business Strategy
AI is already proving to be a powerful technology for the survey software and market research industry. Yet there is still so much to learn. In this webinar series, we’ll take a closer a look at how AI is helping to redefine survey feedback analysis and accelerate time-to-insights.
Download the handout for exclusive insights from top CX experts.
What you’ll learn:
- The key role AI plays in accelerating insights
- How to implement continuous feedback opportunities
- How to prepare and adapt current processes for innovation in AI
- Current AI tools (text analytics, predictive analytics, machine learning, etc) and how they will evolve in the future
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Special Q&A – Ask An Expert:
We will have a live Q&A where you will have the opportunity to ask Keatext CEO Dr. Narjès Boufaden all of your burning questions around AI.
Narjès is a pioneer in NLP, machine learning and text mining from conversational text. She chose to apply her expertise in the commercial world by founding Keatext in 2010. Her expertise remain in the development of new algorithms to analyze human conversations.
Marketing Director at Keatext, an emerging player in the text analytics space. With over 7 years experience working in the customer feedback software industry, she’s passionate about sharing actionable customer experience strategies and best practices.
His biggest passions are customer experience and digital marketing since building his first website in 1995. He’s been helping companies leverage text analytics for close to 4 years as head of customer success.
What Customers say about Keatext
We teamed with Keatext not only because of its ease of use and seamless integration into our existing platform—but also because we share the same philosophy of continually improving the customer experience thereby ensuring greater customer engagement.Bob Kobek, President of CustomerCount
We needed a solution capable of dealing with large amounts of verbatim feedback to automatically deliver topic and sentiment. What we got with Keatext is a step further and that’s the ability to also identify relationships between topics – a capability that will deliver valuable insights for our customers.Matt Tarris, Product Manager at Responsetek