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unstructured data

You’ve Got Customer Journey Insights, What’s Next?

Turning insights from your customer journey into action is easy with AI-powered text and sentiment analysis platforms like Keatext.

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The Psychology of Reviews (And Why to Analyze Them)

Customer reviews and ratings reveal a lot about customer behavior. AI tools like Keatext help you dig into the data to turn CX into ROI.

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negative reviews

Are online reviews making you blush?

AI data analysis shows how customer reviews, especially negative reviews, point the way towards successful customer experience.

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text analytics

How to make that big, intimidating organizational shift towards text analytics & AI

Integrating a text analytics solution like Keatext into your organization puts the customer first in all you do. Here’s how to make the leap.

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retail experience

Rethinking the retail experience through text analytics

Retail brands are leveraging new AI data analysis technology to transform the retail experience for customers and increase foot traffic.

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improve customer care

Contact Center Analysis: How to Improve Customer Care

Improve customer care in your contact center with AI-based text analytics that provides recommendations to optimize customer experiences.

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