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Read our product updates, thought leadership, learning modules, and more.

unstructured data

You’ve Got Customer Journey Insights, What’s Next?

Turning insights from your customer journey into action is easy with AI-powered text and sentiment analysis platforms like Keatext.

The Psychology of Reviews (And Why to Analyze Them)

Customer reviews and ratings reveal a lot about customer behavior. AI tools like Keatext help you dig into the data to turn CX into ROI.

negative reviews

Are online reviews making you blush?

AI data analysis shows how customer reviews, especially negative reviews, point the way towards successful customer experience.

text analytics

How to make that big, intimidating organizational shift towards text analytics & AI

Integrating a text analytics solution like Keatext into your organization puts the customer first in all you do. Here’s how to make the leap.

retail experience

Rethinking the retail experience through text analytics

Retail brands are leveraging new AI data analysis technology to transform the retail experience for customers and increase foot traffic.

improve customer care

Contact Center Analysis: How to Improve Customer Care

Improve customer care in your contact center with AI-based text analytics that provides recommendations to optimize customer experiences.

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