Your most impactful improvements start here.

Keatext provides GPT with accurate context to tell the full story of your customer experience and give impactful recommendations to improve customer satisfaction.

Keatext helps brands like these be more customer-centric

Prioritize actions based on impact

Get AI-based recommendations for improvements with the most impact on customer satisfaction scores like ratings, NPS, or CSAT.

Keatext’s insights flow into GPT to provide accurate personalized recommendations on how to improve your customer experience.

Monitor every stage of the customer journey

Build a complete view of what drives NPS in surveys, star ratings in reviews, or problems in support tickets. Analyze every channel in one platform.

Automate how you generate customer intelligence

Uncover customer insights you can act on without any heavy lifting. Prioritize the issues and root causes of negative sentiment you need to address.

CX and marketing teams are stronger with Keatext

Chris Gast

VP Customer Experience

Helping our customers make real-time purchase decisions has increased conversion rates by as much as 40%.

Myshka Sansoin

Global Customer Advocate

Before Keatext, we didn’t have a method of putting feedback together to get a 360º view of what our customers were telling us.

Alisha Manion

Account Manager

Reading reviews takes time we don't have. Instead of 8 hours to parse the details of 6000 reviews, it takes me 10 minutes using Keatext.

Ways to use Keatext


Identify the root
causes of negative

customer experience


Understand what
drives NPS and
CSAT scores

ticket analysis


Improve time to
resolution and
reduce churn

Native integrations with your tech stack

Read your free guide to
sentiment analysis

Everything you need to know about how to deploy sentiment analysis at your organization, in one comprehensive guide.

  • Where sentiment fits into your customer journey
  • If you should buy or build a solution
  • How to get executive buy-in
  • Guide to Sentiment Analysis

    Case Studies


    Lenovo analyzes feedback
    for 250+ products

    Lenovo leverages Keatext in its global licensee program to analyze customer feedback and monitor product quality.

    intelcom case study

    Intelcom builds a data-driven
    approach to CX

    Intelcom relies on Keatext's AI-based text analytics and recommendations to lead the digital transformation of their CX.


    COOLA boosts CSAT score
    by 5 points

    COOLA leveraged Keatext's Zendesk integration for support ticket analysis to improve customer satisfaction by 5 points.

    Start improving your customer satisfaction with a product demo

    A demo is the best way to explore Keatext with our team of experts and get a proof of concept with your own customer data.