Take decisions that make the most impact on your customer
journey with recommendations powered by AI.
Zero in on opportunities to increase ROI. Take AI-driven actions that impact NPS, star ratings, or time to resolution across your customer journey.
5 pt
Increase in CSAT
with Keatext
Build a complete view of what drives NPS in surveys, star ratings in reviews, or problems in support tickets. Analyze every channel in one platform.
360º
View of the customer
journey with Keatext
Uncover customer insights you can act on without any heavy lifting. Prioritize the issues and root causes of negative sentiment you need to address.
98%
Reduction in analysis
time with Keatext
Helping our customers make real-time purchase decisions has increased conversion rates by as much as 40%.
Before Keatext, we didn’t have a method of putting feedback together to get a 360º view of what our customers were telling us.
Reading reviews takes time we don't have. Instead of 8 hours to parse the details of 6000 reviews, it takes me 10 minutes using Keatext.
Everything you need to know about how to deploy sentiment analysis at your organization, in one comprehensive guide.
Sentiment Analysis
Sentiment analysis helps you understand how buyers feel at each stage of their customer journey.
Text Analytics
Text analytics allows you to transform unstructured data into actionable business insights.
Ticket Analysis
Ticket analysis enables you to reduce churn and improve time to resolution in your contact center.
A demo is the best way to explore Keatext with our in-house experts and get a proof of concept with your own customer data.
