Keatext removes the tedious work of analyzing customer feedback and helps you instantly find what needs immediate attention to improve your customer experience.
Your customer feedback is trying to tell you something.
Keatext removes the tedious work of analyzing customer feedback and helps you instantly find what needs immediate attention to improve your customer experience.
We analyze thousands of your customer comments in just minutes using plug and play AI text analytics.
Keatext allows you to free up your team to prioritize solutions instead of spending hours on analysis that should be automated.
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We give you an omnichannel view of all your feedback, in one platform. And in real time!
Our AI identifies sentiment and intent in your customer data, and automatically groups similar topics together.
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We streamline your workflow by automating data upload through one of our connectors.
Keatext supports integrations with Zendesk, Surveymonkey, and 400+ other CRM and survey platforms.
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We provide a dashboard that serves your KPIs and helps you immediately identify problems that need to be resolved right away.
Keatext enables you to drill down into more context and analytics from top level insights on the dashboard.
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“When customers are shopping in-store or on-site, they need information right now, not a week from now. Helping our customers make real-time purchase decisions has increased COOLA.com conversion rates by as much as 40%.”
“Even reading through a few hundred ratings and reviews to see what jumps out and what some of the themes are takes a lot of time that we don't have. Instead of 8 hours to parse the details of the data in 6,000 reviews, it takes me 10 minutes using Keatext.”
"The biggest improvement Keatext brought is facilitating our culture change. BRP wants the customer to be at the center of everything it does. Having an easy way to understand the customer helps us accomplish this."
"We teamed up with Keatext not only because of its ease of use and seamless integration with our existing platform, but also because we share the same philosophy of continually improving the customer experience."
"Our model is to give our owners the absolute best experience possible. We really saw Keatext as an opportunity to make what was already good much better, and to take it to the next level."
