Analyze in minutes large volumes of unstructured feedback to get insights you can align with business metrics. Predict the outcome of your customer experience strategies using an AI based platform that goes beyond sentiment analysis.
Platform
Keatext is an AI-powered customer feedback analysis platform that that leverages feedback from multiple communication channels to produce actionable insights that align with your business metrics to help you base your decisions on facts, not guesses.
Keatext provides accurate analysis and the instant categorization of customer feedback into Praise, Problems, Suggestions and Questions.
Be alerted of emerging trends, thus empowering you to stay one step ahead by quickly detecting opportunities and risks.
Monitor the results of the actions you’ve taken, thanks to the platform’s ability to host your data and track progress over time.
Consumers are making buying decisions before they even enter your place of business or website. Keatext quickly gathers public data so you know what consumers are saying about you outside of your channels (such as reviews sites, social media), allowing you to apply data-informed brand management.
Improve and prioritize escalation protocol, Effectively triage support tickets, routing and ticket assignment. Bring structure and clarity to data to create customized customer experiences.
Companies can quickly and accurately manage product development using text analysis to pinpoint consumers’ needs, wants and motivations while prioritizing market urgency. Leveraging large amounts of qualitative feedback to help brands remain competitive, Keatext provides a window into customers wish-lists.
Keatext provides text analytics data and actionable insights into customer behaviour from multiple touch points throughout the customer journey. The platform empowers you by providing instant, “first hand” knowledge of key issues impacting business.
"With Keatext, we get the pulse of our customers during critical situations, for instance, a new product launch. All we need to do to see how our customers are reacting is take a few minutes to seamlessly integrate the data into Keatext."
"The Keatext team has been great to work with, fully supporting us through the integration and enabling us to launch an offering to our customers in a very short time. We’re truly excited to deliver an extremely intelligent and robust text analytics module to our customers."
"We teamed with Keatext not only because of its ease of use and seamless integration into our existing platform, but also because we share the same philosophy of continually improving the customer experience, thereby ensuring greater customer engagement."
"Our model is to give our owners the absolute best experience possible. That way, the next time they’re up at a sales table, they’re more likely to buy more from us. So we really saw Keatext as an opportunity to make what was already good much better, and to take it to the next level."
