Your most impactful improvements start here.

Create better experiences with confidence using Keatext.
Faster analysis — Easier reporting — Insightful AI-based recommendations.

Customer-centric brands like these trust Keatext

Unlock the full potential of your analytics

Quickly and easily identify issues your customers are raising. Understand the root causes of detractors and the strengths that create promoters.

Prioritize where to focus first to make impactful improvements in your customer journey with AI-based recommendations.

Pinpoint blind spots along your customer journey

Instantly sense the pulse of your customers with dashboards that highlight issues to address and alert you to trends.

Easily customize and share dashboards to facilitate data-driven decisions within your organization.

Get a head start with AI-assisted reporting

Immediately access a ready-to-share executive summary that captures the pressing issues in your feedback and recommends how you could address them, all expressed with GPT-generated natural language.

CX and marketing teams are stronger with Keatext

Chris Gast

VP Customer Experience

Helping our customers make real-time purchase decisions has increased conversion rates by as much as 40%.

Myshka Sansoin

Global Customer Advocate

Before Keatext, we didn’t have a method of putting feedback together to get a 360º view of what our customers were telling us.

Alisha Manion

Account Manager

Reading reviews takes time we don't have. Instead of 8 hours to parse the details of 6000 reviews, it takes me 10 minutes using Keatext.

Ways to use Keatext


Identify the root
causes of negative

customer experience


Understand what
drives NPS and
CSAT scores

ticket analysis


Improve time to
resolution and
reduce churn

Stay connected to your platform of choice

Read your free guide to
sentiment analysis

Everything you need to know about how to deploy sentiment analysis at your organization, in one comprehensive guide.

  • Where sentiment fits into your customer journey
  • If you should buy or build a solution
  • How to get executive buy-in
  • Guide to Sentiment Analysis

    Case Studies


    Lenovo analyzes feedback
    for 250+ products

    Lenovo leverages Keatext in its global licensee program to analyze customer feedback and monitor product quality.

    intelcom case study

    Intelcom builds a data-driven
    approach to CX

    Intelcom relies on Keatext's AI-based text analytics and recommendations to lead the digital transformation of their CX.


    COOLA boosts CSAT score
    by 5 points

    COOLA leveraged Keatext's Zendesk integration for support ticket analysis to improve customer satisfaction by 5 points.

    See customer insights and recommendations in action

    Schedule a demo to explore Keatext with our team of experts and get a proof of concept with your own customer data.