Keatext will help you cultivate meaningful relationships with your customers by providing you with instant clarity on what they care about most, and by increasing your ability to respond rapidly to their needs.
Platform
Keatext synthesizes in seconds large volumes of unstructured feedback data from multiple channels (such as open-survey questions, online reviews, chat logs and social media posts) to produce actionable insights delivered on one comprehensive custom dashboard.
Obtain accurate analysis and the instant categorization of customer feedback into Praise, Problems, Suggestions and Questions.
Be alerted to positive or negative trends and unusual feedback data automatically identified by the platform.
Monitor the evolution of your customers’ opinions and the results of the actions you’ve taken thanks to the platform’s ability to host your data and track progress over time.
Keatext uses deep learning to synthesize in seconds large volumes of feedback data, helping you eliminate blind spots when seeking to understand the needs of your customers. It analyzes, clusters, correlates and tracks autonomously, so you can respond quickly to situations that require immediate attention.
See all your unstructured feedback data in one place and analyze it all at the same time. Whether it’s from your website, call centers, stores, mobile app, social media or online review sites, you’ll be able to compare and contrast the results across every channel. Easily export your analysis in full for further exploration and advanced visualizations.
Keatext adapts to any industry without needing algorithm customization, eliminating the requirement for keywords, lexicons and semantic dictionaries. Our platform comes with preloaded learning: From the moment you begin using it, you’re seamlessly tapping into a rich knowledge base that improves with each passing second.
Keatext will assist you in taking decisions that drive business results. Our high-ROI platform makes unstructured data actionable and provides insights that can lead to improved satisfaction ratings and customer retention, upgraded products and services, and increased sales.
“With Keatext, we get the pulse of our customers during critical situations, for instance, a new product launch. All we need to do to see how our customers are reacting is take a few minutes to seamlessly integrate the data into Keatext. We’ve also been helped with our regular analysis of feedback from our call centers. We’re now able to quickly pinpoint our top call generators and prioritize solutions.”
“The Keatext team has been great to work with, fully supporting us through the integration and enabling us to launch an offering to our customers in a very short time. We’re truly excited to deliver an extremely intelligent and robust text analytics module to our customers.”
“We teamed with Keatext not only because of its ease of use and seamless integration into our existing platform, but also because we share the same philosophy of continually improving the customer experience, thereby ensuring greater customer engagement.”
