Unify insights across your entire customer journey
Keatext enables you to unify all your feedback channels and understand satisfaction at every stage of the journey. With a strong AI foundation, you can enrich your data with business categories and make focused recommendations to accelerate decision making.
Customer-centric businesses trust Keatext
Bring together all your feedback channels
Build a 360º view of feedback from surveys, reviews, contact center chats and calls, support tickets, and employee surveys. With all your insights in one platform, you can make informed decisions that consider all aspects of your business.
Understand satisfaction at every stage of the journey
Identify blind spots and key drivers of dissatisfaction across all your feedback channels. Pinpoint which stages of the journey have the most impact on satisfaction scores to make recommendations based on strong data analysis.
Work faster with AI automation capabilities
Enrich your data with relevant business categories, adding new dimensions to your insights that can be used in your analysis. Accelerate decision making with focused reports and dashboards that directly address specific questions.
Bring together all your feedback channels
Build a 360º view of feedback from surveys, reviews, contact center chats and calls, support tickets, and employee surveys. With all your insights in one platform, you can make informed decisions that consider all aspects of your business.
Understand satisfaction at every stage of the journey
Identify blind spots and key drivers of dissatisfaction across all your feedback channels. Pinpoint which stages of the journey have the most impact on satisfaction scores to make recommendations based on strong data analysis.
Work faster with AI automation capabilities
Enrich your data with relevant business categories, adding new dimensions to your insights that can be used in your analysis. Accelerate decision making with focused reports and dashboards that directly address specific questions.
What do you need to analyze?
Marketing, CX, and HR teams are making an impact with Keatext
Chris Gast
VP Customer Experience
“I spent 20 years in SaaS and have honestly never seen this level of service. If you don’t have a voice of the customer solution influencing every corner of your company, Keatext is a brilliant place to start.”
Cyrine Ben Ncib
Marketing Specialist
“Keatext allowed us to overhaul our CX program and start from scratch. We switched all our surveys over to open-ended, moving from assumption-based guesswork to data-driven, research-based decisions.”
Alisha Manion
Account Manager
“Even reading through a few hundred ratings and reviews to see what jumps out and what some of the themes are takes a lot of time that we don’t have. Instead of 8 hours, it takes me 10 minutes using Keatext.”
Resources from our learning hub
Text Analysis
Text analysis is a machine learning technique used to analyze and find insights in open-ended text data, like customer or employee feedback.
Voice of Customer
Digital customer experiences are the new battleground for brands, and a voice of customer program is critical to stay competitive.
Voice of Employee
In a changing HR landscape, post pandemic and with new economic pressures, understanding the voice of employee is crucial for profitability.
Experience Keatext with us
A demo is the best way to experience Keatext and learn more about how our platform can address your analysis and reporting needs. Our team is available at your convenience to understand your pain points and propose solutions. Plus, by meeting with us you’ll get a free, 2-week proof of concept to explore Keatext with your own data.
