Customer Feedback Analysis for CX Teams

As a CX leader, you know that understanding the voice of the customer is critical today. Keatext automates your feedback analysis and the production of insights and recommendations.

Get an omnichannel view

Our platform supports data from reviews, surveys, and support tickets, including data from integrations like Zendesk or Surveymonkey. Collect or connect all your sources of customer feedback to maximize your analysis and get insights that mean something.

Stay on top of your KPIs

Reinforce your CX programs with qualitative data from unstructured text to improve KPIs like NPS and CSAT. Keatext provides AI-based recommendations for business areas to focus on in order to to boost satisfaction scores.

Reduce customer disengagement

Identify what's hiding in your unstructured data to build proactive CX programs that boost customer loyalty. Keatext's interface helps you prioritize negative comments and understand what is driving customer dissatisfaction.

Resources for
CX Teams

voice of customer

Voice of customer program

Learn about the activities involved in effectively implementing a voice of customer program.

what is customer experience

Customer experience

Customer experience is how a business interacts with customers at every point in their buying journey.

Customer journey

Keatext founder and CEO Narjes Boufaden discusses the one source of truth to improve your business.

Talk to an expert on customer experience

Get a demo to learn more about how Keatext's AI text analytics
can support customer experience at your organization.