Text Analysis for Customer Reviews

Uncover the root causes of negative reviews to make informed decisions
about how to improve your brand health and take control of your reputation.

Monitor your overall brand perception

🔎 Do you need to know how your brand looks to buyers during their research?

Keep your finger on the pulse of your brand health by analyzing reviews across multiple channels to identify why you might be getting negative sentiment.

Know exactly the root causes of negative reviews

🔎 Do you need to know the real reasons why customers leave negative reviews?

Gain full visibility into the context behind negative sentiment by diving into selected customer comments in their own words, without relying only on high-level analysis.

Leverage user-generated content

🔎 Are you wondering how influencers talk about your brand online?

Extract user-generated content from social media and reviews to align your brand voice with language that resonates with your customers.

Keatext enables Sampler to reduce their time to insights by 98%

“Reading through a few hundred reviews takes time that we don't have.
Instead of 8 hours to parse the details in 6000 reviews, it takes me 10 minutes using Keatext.”

Alisha Manion
Account Manager, Sampler

Connect to major ecommerce and social media platforms like these

From our
Learning Hub

The psychology of reviews

Learn about why 84% of people trust product reviews as much as a personal recommendation.

consumer feedback

The power of feedback

Collect and leverage the goldmine of customer feedback that's readily available online for you.

review analysis

Reviews are changing retail

Review data is the most valuable opportunity for retail brands to stay competitive in 2022.

Take a tour of Keatext’s review analysis

A demo is the best way to explore Keatext with our in-house experts
and get a proof of concept with your own customer data.