Resources

Case Studies

We’ve deployed Keatext for all sorts of businesses. These case studies demonstrate the flexibility and speed of our platform and how we meet the unique business needs of our clients.

 

 

“The biggest improvement Keatext brought to us is facilitating or even participating in our culture change. BRP wants the customer to be at the center of everything it does. Having an easy way to understand and share what the customer wants helps us accomplish this.”

Myshka Sansoin, Global Customer Advocate at BRP

 

Featured case studies

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    Keatext helps COOLA boost customer satisfaction by 5 points

    Skincare company COOLA leveraged Keatext's Zendesk integration to improve customer experience during the busiest time of the year.

    VP of CX Chris Gast says: “Helping our customers make real-time purchase decisions has increased COOLA.com conversion rates by as much as 40%.”

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    Read the COOLA case study

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    Sampler sees what consumers are saying in minutes

    Digital sampling company Sampler uses Keatext's AI data analysis to show clients what their customers think and feel.

    Account manager Alisha Manion says: “Instead of 8 hours to parse the details of the data in 6,000 reviews, it takes me 10 minutes using Keatext.”

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    Read the Sampler case study

Driving product improvements at BRP

BRP needed to leverage 10 years worth of surveys and call centre transcripts in both French and English to drive product improvements based on VoC.

Keatext’s AI transformed BRP’s messy data into quick reports and metrics, uncovering unexpected issues that were incorporated into product changes.

The result? A corporate shift – BRP is more agile, acts quicker, and prioritizes solutions by integrating customer feedback into daily operations.

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Ensuring safety in an organization that sends astronauts to space

18,000 employee survey responses searching for the answer to one fundamental question: “How do our employees feel about our safety culture?”

Keatext delivered fast AI-driven survey analysis to get to the heart of that question, with an easy to use interface to distribute insights company-wide.

The organization was able to validate long term insights from previous years’ surveys and continue to model a high level of safety and risk management.

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Proactively supporting clients in the hospitality industry

Breckenridge Grand Vacations resort needed to keep their competitive edge by anticipating client needs in advance and delivering services that meet them.

Keatext’s immediate deployment, integration with existing infrastructure, and custom dashboards allowed the company to be proactive at every step.

The team discovered friction points in the cancellation process. Moving fast, they revised their policies, and tracked the rise in client satisfaction in real time.

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Prioritizing customers in crisis management

This manufacturing company needed to address a safety risk in a product that affected 15,000 customers – an issue that also involved multiple departments.

With Keatext, they analyzed surveys and discovered key insights in how customers responded to the product recall announcement.

Keatext helped guide this organization through a difficult time and place customers at the centre of their product recall strategy.

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Transforming scores into action for a survey platform

Customer Count needed to integrate text analytics into the survey functionality it offers to clients without sacrificing its speed and simplicity.

Keatext is a true plug and play platform and features flexible custom dashboards that make it easy to navigate for clients, delivering business value in real time.

Keatext has become an extension of and a significant piece of accountability to Customer Count’s already robust reporting system, and clients love it.

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