Swiftly elevate your customer experience.

We’re an easy-to-use AI driven text analytics platform that instantly processes your customer feedback.

With our solution, you and your team get an overhead view of vital consumer insights that you can quickly put into action.

Expect:

  • Automatic comment grouping
  • Opinion and sentiment analysis
  • Advanced data visualization
  • Powerful trend detection

Using Keatext is super easy.

Upload feedback from anywhere.

  • Product reviews
  • Surveys you've conducted
  • Tickets from your help desk
  • Transcripts from call centres

Dive into AI-sourced insights.

  • Advanced data filtering
  • Comprehensive dashboards
  • Export capabilities for further exploration

Take action where it counts.

  • Identify key trends in your data
  • Share dashboards with teams
  • Understand how feedback impacts your business

Get to know your features.

Multichannel analysis

Upload and get a global view on your feedback data from reviews, emails, surveys, help desk tickets, and call centre logs.

Opinion and sentiment analysis

Instantly access the Praises, Problems, Suggestions, Questions, and Mentions in your feedback with accurate data categorization.

Multilingual processing

Analyze feedback with native proficiency in English and French, and top-of-the-line AI that translates 50+ other languages to English.

Advanced data filtering

Control and segment your data view with custom filters based on your metadata categories and relevant keywords.

Advanced statistics

Build grids and charts right within Keatext to visualize analytics in a more advanced way.

Trend detection

Identify positive and negative trends for specific issues or themes identified by Keatext.

Shared filtersets

Discover and share new insights on topics that matter to your analysis by creating filtersets with a unique URL.

Granular time comparison

Compare sentiment and interest levels over time, and monitor the performance of actions you’ve taken.

Automatic grouping

Dive right into your analysis with automatic bundles of feedback data that you can customize to meet your business needs.

Exportable analytics

Own your feedback data by exporting it to a CSV file for further analysis and visualization.

Topic and opinion summary

View the total commenters, sentiment score, and interest level of topics and opinions that matter to your business.

Correlations

Find key insights between your comments and metadata.

Want to see Keatext in action?

Get a demo
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