Enhance your feedback insights with text analytics


Keatext is an AI-driven text analytics platform that instantly processes your unstructured feedback, enabling you to dive into the data and find key insights right away.

Take your feedback analysis to the next level with automatic comment grouping, opinion and sentiment analysis, advanced data visualization, and powerful trend detection.

Illustration of content going through a processing machine

How to use Keatext

Image of Collect your data from multiple channels

Upload your feedback from wherever it is

  • Product reviews
  • Surveys you've conducted
  • Tickets from your help desk
  • Transcripts from call centres

1
insights

Dive into rich, automatic insights backed by AI

  • Advanced data filtering
  • Comprehensive dashboards
  • Export capabilities for further exploration

2
customerExperience

Act on results quickly and effectively

  • Identify key trends in your data
  • Share dashboards with teams
  • Understand how feedback impacts your business

3

Explore our features

Multichannel analysis

Upload and get a global view on your feedback data from reviews, emails, surveys, help desk tickets, and call centre logs.

Opinion and sentiment analysis

Instantly access the Praises, Problems, Suggestions, Questions, and Mentions in your feedback with accurate data categorization.

Multilingual processing

Analyze feedback with native proficiency in English and French, and top-of-the-line AI that translates 50+ other languages to English.

Advanced data filtering

Control and segment your data view with custom filters based on your metadata categories and relevant keywords.

Trend detection

Identify positive and negative trends for specific issues or themes identified by Keatext.

Shared filtersets

Discover and share new insights on topics that matter to your analysis by creating filtersets with a unique URL.

Blocklist

Get an airtight view of your data by removing comments to keep only informative feedback in your analysis.

Granular time comparison

Compare sentiment and interest levels over time, and monitor the performance of actions you’ve taken.

Automatic grouping

Dive right into your analysis with automatic bundles of feedback data that you can customize to meet your business needs.

Exportable analytics

Own your feedback data by exporting it to a CSV file for further analysis and visualization.

Topic and opinion summary

View the total commenters, sentiment score, and interest level of topics and opinions that matter to your business.

Correlations

Find key insights between your comments and metadata.

Want to see Keatext in action?

Get a demo
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