Sentiment analysis that focuses on impact

Keatext isn’t just any sentiment analysis platform. Our AI provides the
most impactful recommendations across your customer journey.

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Insights that were made for you
Recommendations with impact
Multichannel
analysis
Customizable
dashboards
Do you need to bring forward decisions that have measurable impact?
Get AI-based recommendations with the most impact on NPS, CSAT, or star ratings, without the hassle of figuring out how to turn insights into business value.
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Make your contact center more profitable with ticket analysis

Advanced AI that goes beyond basic analysis
Questions and
suggestions
Multilingual
analysis
Automatic
grouping
Are basic sentiment categories not actionable enough for your business?
Explore praises, problems, questions, and suggestions from across the buying journey to better understand intent without guessing what customers want.
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Monitor your brand reputation with review analysis

Deep dive into the context behind your insights
Trend detection over
time
Comments behind the analysis
Global filtering and tagging
Do you need to track and report on the progression of customer sentiment?
Monitor trends in your customer sentiment over time or following a specific milestone, and compare date ranges instead of only relying on a snapshot.
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Understand what drives NPS with survey analysis

Ways to use Keatext

Reviews

Identify the root
causes of negative
reviews

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customer experience

Surveys

Understand what
drives NPS and
CSAT scores

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ticket analysis

Tickets

Improve time to
resolution and
reduce churn

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Integrate seamlessly with 400+ apps

Explore our integrations

See our features in action with a demo

Our product experts love showcasing Keatext! Join us for a demo
to see our platform in depth along with its applications
for your use case.

Schedule a demo