Welcome to Keatext.
As part of a complete customer care strategy within CX, text analytics is driving the companies to understand their customers’ needs and motivations.
Improve your organization’s customer care by taking Net Promoter Score to the next level with AI text analytics.
Interested in AI-powered text analytics for feedback interpretation?See Keatext
While most consumer data can be gathered in indirect ways—a survey, which fosters interaction between a customer and the company—is still one of the best ways to know exactly what customers are thinking
As fake reviews grow and thrive, being able to spot suspicious patterns across multiple channels is a must-have.
How bridging the gap between qualitative and quantitative data leads to customer loyalty and increased ROI.
Taking the time to find out what your customers are saying about you, not to you, allows you to make smarter, data-driven decisions, and identify trends, problems and opportunities instantly.
By equipping agents with the right feedback analysis tools, companies can set themselves up for success in keeping customers happy—and keeping them from taking their business elsewhere
Case study: CustomerCount’s development team has been working hand-in-hand with Keatext to craft a sophisticated solution that helps its customers leverage rich, unstructured data to make better daily business decisions.
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