Welcome to Keatext.
We dive into what unstructured data comprises and why AI machine learning and deep learning is the answer to unravelling your customer feedback into useful data.
An actively disengaged employee costs their organization $3,400 for every $10,000 of salary, or 34 percent. That means that a disgruntled or “checked out” person on staff making $60,000 a year costs their company $20,400 for that same year.
Interested in AI-powered text analytics for feedback interpretation?See Keatext
Disengagement costs far more than the cost of acquiring a new customer—due to the added damage done by negative reviews. Dissatisfied customers are at least three times more likely to spread negative messages.
Based on data-oriented results from focus groups and an online survey of tourists, a new study shows the extended value of customer equity when it comes to maximizing profits from marketing investment.
In 2015, BRP faced a new challenge in understanding their customers’ wants and needs. They had a wealth of meaningful unstructured feedback data but no clear way of turning it into insight. That’s when they sought help from Keatext.
CX strategy cultivates relationships between your customers and your company throughout the customer journey. This guide offers insights on how to boost CX from inside your company.
How recent research proves that highly-rated CX leads to increased customer loyalty.
Used in tandem with qualitative customer feedback and insights, NPS gives customer support teams critical information they can use to resolve issues and improve customer engagement.
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