Analysis of NPS scores from customer surveys helps you understand the root causes behind detractors and how to transform them into promoters.

Learn the pros and cons of buy vs. build, how to get executive buy-in, and questions to ask a potential text analytics software provider.

Learn the role of reviews, surveys, and support tickets in customer journey mapping and the insights you can gain from sentiment analysis.

Topics, intent, emotion, root causes, and sentiment score are some of the most powerful insights businesses can gain from sentiment analysis.

Keatext founder and CEO Narjes Boufaden talks about how the customer journey is the single source of truth to improve your business.

Review data is the most valuable opportunity for retail brands, and review analysis is the new must-have to stay competitive.

Predictive analytics is the new competitive edge if you want to not only monitor and improve but direct and guide customer experiences.

Leadership consulting firm Aspire uses Keatext to gain a more complete, data-driven picture of its clients through qualitative data analysis