Throughout his recent talk, CX Now: Current Realities & Future Opportunities, Temkin shared his experience in advancing the field and community of CX and his vision for its ongoing evolution.

While concerns about the app’s privacy and accuracy dominate the media, Keatext decided to dig into the data to see what app users are saying about their experience with COVID Alert.

Solving the problem of search disengagement, new artificial intelligence tools let companies deliver the most relevant answers to their customers — and transform the bigger customer data puzzle in the process.

Montreal-based AI company Heyday puts conversational AI into action in the rapidly changing retail sphere, where the customer journey has taken more than a few twists and turns recently.

Insights-oriented AI technology makes the biggest difference for CX teams – beyond experience, intelligence or even data quantity.

The Keatext team analyzed Marriott’s publicly available, unsolicited reviews from review sites where customers feel free to speak colloquially and in the language of their choice.

Keatext’s head information scientist talks about her career in tech and how text analytics tools help organizations make sense—and make use—of customer and employee data.

Tapping into the Voice of the Employee with text analytics for employee surveys