AI data analysis shows how customer reviews—including the negative ones—point the way towards successful CX.

How you can translate the value of sentiment analysis across teams, departments, and executive functions.

How brands are leveraging new technology to transform customer experience and increase foot traffic.

As part of a complete customer care strategy within CX, text analytics is driving the companies to understand their customers’ needs and motivations.

Improve your organization’s customer care by taking Net Promoter Score to the next level with AI text analytics.

While most consumer data can be gathered in indirect ways—a survey, which fosters interaction between a customer and the company—is still one of the best ways to know exactly what customers are thinking

As fake reviews grow and thrive, being able to spot suspicious patterns across multiple channels is a must-have.

How bridging the gap between qualitative and quantitative data leads to customer loyalty and increased ROI.