Keatext gives marketing teams full access to what customers are saying in their unstructured feedback like surveys and reviews.
With complete customer feedback insights, you can improve brand awareness, drive marketing campaigns, and support product updates.
Monitor negative feedback from surveys and reviews to manage detractors and protect your brand reputation.
Keatext's dashboard view shows you top detractors for quick review.
Benchmark overall customer sentiment against your competitors to carve out your niche.
Keatext's side by side comparison feature helps you measure product performance.
Understand what customers are promoting about your brand to align your marketing initiatives and reach new prospects.
Your Keatext dashboard presents top positive trends in customer sentiment.
"When customers take the time to write comments and posts, or answer surveys or talk to customer service, it’s because they have something to say. If you don’t take the time to use the data, it’s a breach of trust."
"It has to be an ongoing, iterative process. Companies need to be able to have a system in place to capture all that great feedback so that it helps the product, sales and marketing teams react quickly to changes that are required."
Breckenridge Grand Vacations resort needed to keep their competitive edge by anticipating client needs in advance and delivering services that meet them.
Keatext’s immediate deployment, integration with existing infrastructure, and custom dashboards allowed the company to be proactive at every step.
BRP needed to leverage 10 years worth of surveys and call centre transcripts in both French and English to drive product improvements based on VoC.
Keatext’s AI transformed BRP’s messy data into quick reports and metrics, uncovering unexpected issues that were incorporated into product changes.