Tapping into the Voice of the Employee with text analytics for employee surveys
Case study: CustomerCount’s development team has been working hand-in-hand with Keatext to craft a sophisticated solution that helps its customers leverage rich, unstructured data to make better daily business decisions.
By combing through text analytics feedback, the BGV team was able to pick up on a few minor friction points that were needlessly adding complexity to cancellations and reschedulings.
In 2015, BRP faced a new challenge in understanding their customers’ wants and needs. They had a wealth of meaningful unstructured feedback data but no clear way of turning it into insight. That’s when they sought help from Keatext.