Our guides cover topics surrounding customer experience in different industries
and how CX analytics can make your organization more customer-centric.
It is no longer practical in 2022 to think about customer experience without text analytics. This complete guide helps you start getting essential customer insights with impact. You’ll learn about:
Brought to you by Keatext in collaboration with Sampler, this guide covers the value of consumer feedback and how to harness it as a powerful tool for improving products, service, and customer experience within the retail and CPG sectors. You’ll read about:
This guide to artificial intelligence and customer experience outlines how to bring AI into every aspect of CX and use these tools to design and deliver empathetic and meaningful experiences across the customer journey. You’ll read about:
Today, as more and more retail brands face a struggle for survival—shuttering their brick-and-mortar stores and losing revenue in the process—making the shift from in-store to online sales has never been so urgent and so necessary. This report explains:
In the retail arena, consumers don’t only want to buy things—they want to emotionally connect with other people through brands. This guide explains the importance of applying AI data analysis to swiftly and accurately understand customers’ needs, desires and experiences by looking at how to:
Consumer review sites, social networks and other forms of online communication represent a goldmine of actionable information that comes directly from customers, including hotel guests who have never filled out a survey. This guide explains the measurable impact advances in AI text analytics can have on:
The last decade has seen the popularization and development of sentiment analysis and text analytics tools that allow businesses to identify relevant issues conveyed in comments and feedback. This guide has been created to help professionals working in market research understand the offerings of the text analytics market. You’ll learn about:
CX strategy cultivates relationships between your customers and your company throughout the customer journey. To do this successfully over the long-term, companies need to understand themselves as experience creators. This guide offers insights on how to implement effective CX by making five key organizational shifts:
With recent breakthroughs in AI technology, beauty brands now have the power to turn real-time, unstructured data into meaning – and customers expect that insight to be reflected in the products and brands they love. You’ll learn about:
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and get a proof of concept with your own customer data.