Guide: Improve guest satisfaction with text analytics

Consumer review sites, social networks and other forms of online communication represent a goldmine of actionable information that comes directly from customers, including hotel guests who have never filled out a survey. This guide explains the measurable impact advances in AI text analytics can have on:

  • breaking down data silos,
  • improving guest satisfaction,
  • fostering brand loyalty,
  • refining crisis management,
  • and accelerating the development of new services

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