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Read our product updates, thought leadership, learning modules, and more.

nps analysis

How NPS Analysis Improves Customer Care

Conducting NPS analysis through AI text analytics software like Keatext is the missing link that connects customer care to higher NPS scores.

csat surveys

How to Conduct the Perfect Customer Satisfaction Survey

A customer satisfaction survey done right can reveal valuable insights about customer intent and behavior. Here’s how to do it right.

how to spot fake reviews

How to Spot Fake Reviews and Counter Them with Text Analytics

Companies need to know how to spot fake reviews and filter them. Text analytics platforms like Keatext take feedback management up a notch.

customer loyalty

Top 5 Text Analytics Trends in Customer Service (Updated 2022)

Read how text analytics for customer service is embracing AI and data science, leading to customer loyalty and increased ROI.

reputation management

Why data collection is the key to effective reputation management

When it comes to brand reputation management, collecting customer data and conducting sentiment analysis provides valuable insight to act on.

reduce customer churn

How AI can help reduce customer churn at call centres

Keatext’s sentiment analysis helps call centres maintain healthy retention, reduce customer churn, and better understand customer behavior.

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