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Resources

Blog

Read our product updates, thought leadership, learning modules, and more.

How to Illuminate Blind Spots at Your Contact Center

Context matters, and without analyzing correlations between call transcripts and post-call surveys, you are missing out on key insights.

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intelcom case study

Intelcom Successfully Builds a Data-Driven Approach to Customer Satisfaction with Keatext

Parcel carrier Intelcom relies on Keatext’s AI-based text analytics and recommendations to lead the digital transformation of their CX.

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what is brand reputation management

Brand Reputation: Manage Reviews and User-Generated Content

Understanding your brand reputation through reviews, social media, and user-generated content is essential to your business.

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net promoter score

What is Net Promoter Score (NPS) Analysis?

Analysis of NPS scores from customer surveys helps you understand the root causes behind detractors and how to transform them into promoters.

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buy vs build text analytics

Build or Buy Text Analytics? 3 Things to Know Before You Start

Learn the pros and cons of buy vs. build, how to get executive buy-in, and questions to ask a potential text analytics software provider.

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customer journey emotion

How to Map Emotion in Your 360 Customer Journey

Learn the role of reviews, surveys, and support tickets in customer journey mapping and the insights you can gain from sentiment analysis.

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