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Context matters, and without analyzing correlations between call transcripts and post-call surveys, you are missing out on key insights.

Parcel carrier Intelcom relies on Keatext’s AI-based text analytics and recommendations to lead the digital transformation of their CX.

Understanding your brand reputation through reviews, social media, and user-generated content is essential to your business.

Analysis of NPS scores from customer surveys helps you understand the root causes behind detractors and how to transform them into promoters.

Learn the pros and cons of buy vs. build, how to get executive buy-in, and questions to ask a potential text analytics software provider.

Learn the role of reviews, surveys, and support tickets in customer journey mapping and the insights you can gain from sentiment analysis.

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