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Read our product updates, thought leadership, learning modules, and more.

what is support and help desk ticket analysis

What is Support Ticket Analysis?

Ticket analysis automates the discovery of insights, trends, and patterns from support tickets in your help desk or contact center.

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consumer feedback

How to Boost the Power of Consumer Feedback [Guide]

Consumer feedback is readily available online to all brands. Learn how to collect and leverage this powerful asset at your organization.

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What is Text Analysis?

Text analysis is a machine learning technique used to analyze and surface insights from unstructured text data such as customer feedback.

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ai for customer experience guide

How to Choose AI for Customer Experience [Guide]

AI tools deliver actionable insights to CX teams to improve customer experience. Learn how to implement AI for CX solutions at your company.

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what is sentiment analysis

What is Sentiment Analysis?

Sentiment analysis or opinion mining is a methodology used by businesses to gauge if customer feedback is positive, negative, or neutral.

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ticket analysis

Support Ticket Analysis Keeps Your Company in the Game

How mobile game developers can reduce player churn, outsourcing costs, and time to resolution in their help desk and ticketing system

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