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Blog

Read our product updates, thought leadership, learning modules, and more.

How to Analyze Open-Ended Data in Surveymonkey

Analyze the open-ended responses you collect in Surveymonkey to discover insights directly from the voice of customer.

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lenovo

Lenovo Analyzes Global Licensee Feedback for 250+ Products

Lenovo leverages Keatext in its global licensee program to analyze customer feedback, monitor product quality, and standardize onboarding.

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sentiment analysis

How Sentiment Analysis Works (And Why You Need It)

Understanding the challenges of customer sentiment analysis and how brands can turn it into a competitive advantage

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coola

COOLA Boosts CSAT by 5 Points with Zendesk Integration

COOLA leveraged Keatext’s Zendesk integration for support ticket analysis to improve customer satisfaction by 5 points.

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How Sentiment Analysis Unlocks the Voice of Employee

In order to provide a truly engaging employee experience, organizations need to actively gauge employee sentiment.

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voice of customer

Top 4 Voice of the Customer Trends to Watch in 2021

From conversational surveys to sentiment analysis, new voice of customer methodology gives brands key insights into their online CX.

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