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Blog

Read our product updates, thought leadership, learning modules, and more.
ai for customer experience guide

How to Choose AI for Customer Experience [Guide]

AI tools deliver actionable insights to CX teams to improve customer experience. Learn how to implement AI for CX solutions at your company.

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what is sentiment analysis

What is Sentiment Analysis?

Sentiment analysis or opinion mining is a methodology used by businesses to gauge if customer feedback is positive, negative, or neutral.

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ticket analysis

Support Ticket Analysis Keeps Your Company in the Game

How mobile game developers can reduce player churn, outsourcing costs, and time to resolution in their help desk and ticketing system

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How to Analyze Open-Ended Data in Surveymonkey

Analyze the open-ended responses you collect in Surveymonkey to discover insights directly from the voice of customer.

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lenovo

Lenovo Analyzes Global Licensee Feedback for 250+ Products

Lenovo leverages Keatext in its global licensee program to analyze customer feedback, monitor product quality, and standardize onboarding.

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sentiment analysis

How Sentiment Analysis Works (And Why You Need It)

Understanding the challenges of customer sentiment analysis and how brands can turn it into a competitive advantage

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Why Keatext?

With Keatext, you can unify all your feedback sources and get a complete understanding of issues, no matter where they’re coming from. Insights from one channel can even reveal further customer experience insights on another channel. Insights from one channel can even reveal further customer experience insights on another channel.

Dashboards Made for You

Get insights instantly with AI-generated reports that identify blind spots, themes, and customer sentiment, all powered by strong analysis of feedback from all your channels like surveys, reviews, and support tickets.
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Drivers & Recommendations

Our platform identifies the key drivers of customer satisfaction by centralizing feedback from surveys, reviews, and support tickets into a single analytical engine. By leveraging AI-based recommendations, the system automatically surfaces critical blind spots and emerging themes, transforming raw sentiment into actionable strategic priorities.
Explore Drivers & recommendations

Integrations

Integrate Keatext with your survey platform, contact center, and other feedback tools to easily import data for analysis.
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Experience Keatext with Us

A demo is the best way to experience Keatext and learn more about how our platform can address your analysis and reporting needs.

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