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Read our product updates, thought leadership, learning modules, and more.

How to Analyze Open-Ended Data in Surveymonkey

Analyze the open-ended responses you collect in Surveymonkey to discover insights directly from the voice of customer.

lenovo

Lenovo Analyzes Global Licensee Feedback for 250+ Products

Lenovo leverages Keatext in its global licensee program to analyze customer feedback, monitor product quality, and standardize onboarding.

sentiment analysis

How Sentiment Analysis Works (And Why You Need It)

Understanding the challenges of customer sentiment analysis and how brands can turn it into a competitive advantage

coola

COOLA Boosts CSAT by 5 Points with Zendesk Integration

COOLA leveraged Keatext’s Zendesk integration for support ticket analysis to improve customer satisfaction by 5 points.

How Sentiment Analysis Unlocks the Voice of Employee

In order to provide a truly engaging employee experience, organizations need to actively gauge employee sentiment.

voice of customer

Top 4 Voice of the Customer Trends to Watch in 2021

From conversational surveys to sentiment analysis, new voice of customer methodology gives brands key insights into their online CX.

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