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Read our product updates, thought leadership, learning modules, and more.

customer experience management

How to Turn Customer Experience Management into a Discipline

In the post-pandemic economy, integrating CX as a discipline is the new battleground for brands – and technology is the best path to victory.

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How to Analyze Zendesk Support Tickets: 3 Easy Steps

Brands can leverage their support tickets with Keatext’s AI-powered Zendesk analysis integration for powerful customer sentiment insights.

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chatbot analysis

Talk isn’t cheap, it’s a goldmine: Where conversational data meets AI analysis

Conversational data is a major competitive advantage for brands, and with AI chatbot analysis they can leverage customer sentiment insights.

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Test Keatext’s Customer Feedback Analysis in Your Free Trial

Discover Keatext’s CX platform and upload your own customer data to get personalized recommendations, insights, and reports.

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Book excerpt: How text analytics creates executive-level empathy

Keatext CEO Narjes Boufaden is featured as a CX leader in a new book about the impact of text analytics on executive level customer empathy.

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How Sampler Reduces Time to Insights by 98% [Case Study]

Digital sampling company Sampler leverages Keatext’s AI sentiment analysis using product review data to show clients how their customers feel.

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