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Read our product updates, thought leadership, learning modules, and more.

customer experience management

How to Turn Customer Experience Management into a Discipline

In the post-pandemic economy, integrating CX as a discipline is the new battleground for brands – and technology is the best path to victory.

How to Analyze Zendesk Support Tickets: 3 Easy Steps

Brands can leverage their support tickets with Keatext’s AI-powered Zendesk analysis integration for powerful customer sentiment insights.

chatbot analysis

Talk isn’t cheap, it’s a goldmine: Where conversational data meets AI analysis

Conversational data is a major competitive advantage for brands, and with AI chatbot analysis they can leverage customer sentiment insights.

Test Keatext’s Customer Feedback Analysis in Your Free Trial

Discover Keatext’s CX platform and upload your own customer data to get personalized recommendations, insights, and reports.

Book excerpt: How text analytics creates executive-level empathy

Keatext CEO Narjes Boufaden is featured as a CX leader in a new book about the impact of text analytics on executive level customer empathy.

How Sampler Reduces Time to Insights by 98% [Case Study]

Digital sampling company Sampler leverages Keatext’s AI sentiment analysis using product review data to show clients how their customers feel.

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