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Read our product updates, thought leadership, learning modules, and more.

improve customer experience with chatbots

Heyday’s chatbot: Improving CX with conversational AI

Brands can improve customer experience with chatbots like Montreal-based Heyday, together with Keatext’s text and sentiment analysis.

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ai customer experience

Insights with impact: How AI technology improves CX

AI customer experience technology helps companies identify and respond to customer behavior by deriving insights from customer feedback.

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hospitality customer experience

What Marriott’s customer reviews tell us about CX in hospitality

Keatext’s sentiment analysis for hospitality customer experience reveal a lot about Marriott clients by looking at hotel reviews.

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customer data analysis

Amanda Robinson: A passion for data meets a goldmine of information

Keatext’s head information scientist talks about bringing together quantitative and qualitative insights to drive customer data analysis.

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employee feedback

How VOE Analysis Keeps 18,000 Employees Safe [Case Study]

Keatext’s sentiment analysis for VOE enabled a major spacecraft manufacturer to identify key safety issues hidden within employee feedback.

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millennial market

What makes great CFM?

Text analytics and automation are changing how brands manage customer feedback. What are the elements of great customer feedback management?

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