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Read our product updates, thought leadership, learning modules, and more.

Heyday’s chatbot: Improving CX with conversational AI

Brands can improve customer experience with chatbots like Montreal-based Heyday, together with Keatext’s text and sentiment analysis.

ai customer experience

Insights with impact: How AI technology improves CX

AI customer experience technology helps companies identify and respond to customer behavior by deriving insights from customer feedback.

hospitality customer experience

What Marriott’s customer reviews tell us about CX in hospitality

Keatext’s sentiment analysis for hospitality customer experience reveal a lot about Marriott clients by looking at hotel reviews.

customer data analysis

Amanda Robinson: A passion for data meets a goldmine of information

Keatext’s head information scientist talks about bringing together quantitative and qualitative insights to drive customer data analysis.

employee feedback

How VOE Analysis Keeps 18,000 Employees Safe [Case Study]

Keatext’s sentiment analysis for VOE enabled a major spacecraft manufacturer to identify key safety issues hidden within employee feedback.

millennial market

What makes great CFM?

Text analytics and automation are changing how brands manage customer feedback. What are the elements of great customer feedback management?

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