Unstructured customer feedback analysis in minutes, surface key insights and take action.
Keatext is a cloud-based text analytics & reporting platform that provides businesses an entire picture of their customer interactions, across all channels, so they can take the right action.
Make sense of your customer feedback.
You’re capturing large volumes of customer feedback from many different channels. Through unstructured customer feedback analysis, Keatext lets you make sense of support tickets, call center transcripts, emails, survey responses and chat logs quickly so you can obtain a complete view of your customer interactions.
Easily integrate Keatext into your existing customer support infrastructure
Plug in or upload
Connect to market-leading CRM’s like Zendesk and Salesforce to give you the shortest time to insights.
Working with CSV files?
Upload your data to get started fast.
Evaluating text analytics solutions?
We put together this guide to help you choose the right solution to help you create a great customer experience and differentiate your brand from the competition.