Text Analytics Made Easy
Keatext is a cloud-based text analytics & reporting platform that allows you to quickly analyze your unstructured customer feedback and glean actionable insights from:
- open-ended survey results
- call center transcripts
- email messages
- help desk tickets
- chat logs and community discussion threads
Natural Language Processing Made Easy
Keatext uses natural language processing and machine learning technology to analyze unstructured customer feedback in a matter of minutes. There is no need for hard-coded logic or complex IT integrations, Keatext comes ready out-of-the box.
Built with simplicity in mind, our user-friendly UI/UX makes it easy to navigate, regardless of your level of natural language processing expertise.
Keatext is capable of classifying comments as praises, problems, complaints or information requests
Based on topics and keywords detected, create categories, blacklists and group topics
Advanced topic analysis
Select a particular topic and explore related topics found in comments
No need for pre-established categories or keywords, Keatext automatically infers from text what customers are talking about
Similarity based classification
Don’t worry about trying to figure out what words have similar meaning. Group topics based on meaning and similar context.
Positive and negative expressions are highlighted in comments.
Easily integrate Keatext into your existing customer support infrastructure
Plug in or upload
Connect to market-leading CRM’s like Zendesk and Salesforce to give you the shortest time to insights.
Working with CSV files?
Upload your data to get started fast.
Evaluating text analytics solutions?
We put together this guide to help you choose the right solution to help you create a great customer experience and differentiate your brand from the competition.