Go from customer feedback analysis to customer experience management
Keatext is a customer feedback analysis app that helps you
identify the areas of business improvement with the biggest
immediate impact on customer satisfaction.
You’ve got great customer support…
…and you’re capturing tons of customer feedback
But what if you could take all those support tickets,
call center transcripts, emails, survey responses
and chat logs and instantly obtain an accurate
view of what matters to your customers?
A path to actionable insights that is
instant and affordable
Cloud-based = immediate implementation + low cost – risk
Analyze and understand—in minutes—the abundance of
customer feedback coming through different channels. No need
for consultants. No need for IT specialists. No need for
customization. It’s that simple.
Build on top of your customer
Plug in or upload
Connect to market-leading CRM’s like Zendesk and Salesforce
to give you the shortest time to insights. Working with CSV files?
Upload your data to get started fast.