Customer Experience

Solution

Customer Experience

As a CX leader, you know that understanding the voice of the customer is critical today. Keatext automates your feedback analysis and the production of insights and recommendations.

Get an omnichannel view of customer feedback

Our platform supports data from reviews, surveys, and support tickets, including data from integrations like Zendesk or Surveymonkey. Collect or connect all your sources of customer feedback to maximize your analysis and get insights that mean something.

Stay on top of key metrics for customer satisfaction

Reinforce your CX programs with qualitative data from unstructured text to improve KPIs like NPS and CSAT. Keatext provides AI-based recommendations for business areas to focus on in order to to boost satisfaction scores.

Eliminate root causes of customer disengagement

Identify what’s hiding in your unstructured data to build proactive CX programs that boost customer loyalty. Keatext’s interface helps you prioritize negative comments and understand what is driving customer dissatisfaction.

Resources for CX professionals

Voice of Customer

Learn about the activities involved in effectively implementing a voice of customer program.

Customer Experience

Customer experience is how a business interacts with customers at every point in their buying journey.

Customer Journey

Keatext founder and CEO Dr. Narjes Boufaden discusses the one source of truth to improve your business.

See more with a demo

Explore more of Keatext’s solution for customer experience with a product demo. Our team of experts is available at your convenience! After your demo you’ll get a free, 2-week proof of concept to explore Keatext with your own customer feedback data.