Solution
Keatext for Reviews
Uncover the root causes of negative reviews to make informed decisions about how to improve your brand health and take control of your reputation.
You have customer reviews everywhere and you need to...
- Collect reviews available on multiple channels, multiple locations, and multiple languages?
- Get instant insight on reasons behind good ratings or bad, discover what customers like or dislike about your products?
- Discover impactful opportunities for change that drive great ratings and share insights with your team?
Process reviews from anywhere
You’ve developed an amazing distribution network and you need to monitor your brand health on each channel. Keatext instantly scrapes customer reviews wherever they are, whatever language they’re in.
Monitor your brand health
Don’t let text data stop you from feeling the pulse of your customers. Dive right into customer insights and discover trends with our comprehensive dashboards, advanced analytics, and global filters.
Share insights with your team
Reporting is an integral part of your job. Zero in on opportunities for improvement with AI-based recommendations and share insights easily with your team or manager and across your company.
Monitor your overall brand perception
Do you need to know how your brand looks to buyers during their research?
Keep your finger on the pulse of your brand health by analyzing reviews across multiple channels to identify why you might be getting negative sentiment.
Know exactly the root causes of negative reviews
Do you need to know the real reasons why customers leave negative reviews?
Gain full visibility into the context behind negative sentiment by diving into selected customer comments in their own words, without relying only on high-level analysis.
Leverage user-generated content
Are you wondering how influencers talk about your brand online?
Extract user-generated content from social media and reviews to align your brand voice with language that resonates with your customers.
See more with a demo
Explore more of Keatext’s solution for review analysis with a product demo. Our team of experts is available at your convenience! After your demo you’ll get a free, 2-week proof of concept to explore Keatext with your own customer review data.
