Insights-oriented AI technology makes the biggest difference for CX teams – beyond experience, intelligence or even data quantity.
Keatext’s head information scientist talks about her career in tech and how text analytics tools help organizations make sense—and make use—of customer and employee data.
How Keatext’s AI-powered customer feedback solution helps you turn data into action.
Applying AI tools to customer reviews reveals a complete customer picture that links CX to ROI
AI data analysis shows how customer reviews—including the negative ones—point the way towards successful CX.
As part of a complete customer care strategy within CX, text analytics is driving the companies to understand their customers’ needs and motivations.
Improve your organization’s customer care by taking Net Promoter Score to the next level with AI text analytics.
How bridging the gap between qualitative and quantitative data leads to customer loyalty and increased ROI.