Posts by: Robyn Fadden

With rapid improvements to digital banking technology, for instance, customer expectations of their banking experience have risen. In light of these evolutions in client banking trends, Keatext decided to look at clients’ experiences at RBC branches in Montreal and Toronto.

Throughout his recent talk, CX Now: Current Realities & Future Opportunities, Temkin shared his experience in advancing the field and community of CX and his vision for its ongoing evolution.

While concerns about the app’s privacy and accuracy dominate the media, Keatext decided to dig into the data to see what app users are saying about their experience with COVID Alert.

Insights-oriented AI technology makes the biggest difference for CX teams – beyond experience, intelligence or even data quantity.

Keatext’s head information scientist talks about her career in tech and how text analytics tools help organizations make sense—and make use—of customer and employee data.

How Keatext’s AI-powered customer feedback solution helps you turn data into action.

Applying AI tools to customer reviews reveals a complete customer picture that links CX to ROI

AI data analysis shows how customer reviews—including the negative ones—point the way towards successful CX.